About Pierce, an Oshkosh company

At Pierce Manufacturing, we build trucks that protect people and communities around the world. To our team, there is no room for anything less than providing the absolute best. Since 1913, building truck bodies on Model T Ford chassis in an old converted church has evolved to creating highly customized, carefully designed and engineering pumpers, aerials, tankers and rescue units that have no equal. Today, you'll find more than 30,000 Pierce apparatuses on the road that are making a difference in people's lives, every day. To us, every step in the process of building our trucks is personal. From innovation and expertise, to the customization and service. Our trucks are designed to perform under the toughest conditions.

The Customer Experience Ambassador is responsible for providing all customer and dealer guests an unforgettable experience when visiting Pierce Manufacturing. This is done through coordinating all daily customer meetings, meals, logistics, customer events, customer (internal and external) experience support, and facilities support. This role will be focused on the guest experiences serving as the frontline point of contact for all amenities involved with the Customer Experience program. The Customer Experience Ambassador will also align with all marketing strategies to promote the Pierce brand and mission.
 

YOUR IMPACT:  

These duties are not meant to be all-inclusive and other duties may be assigned.

Coordinate and communicate with internal and external teams all aspects of customer visits, customer events, customer conference room allocation, security, janitorial amenities, on-site customer meals, customer dinner reservations, and other technical requirements associated with Customer visits to Pierce.Handle communications, take calls and messages, arrange conference calls.Prioritize events/visits based on the needs of the dealers and the business.Establish and maintain relationships and Pierce brand with community venues including hotels, restaurants, and other needs of the customers/dealers.Welcome customers and dealers to the Pierce facility upon their arrival and be the point of reference for any assistance and information. Develop positive working relationships with community and business leaders. Utilize these relationships to coordinate event schedules and logistics.Support facilities team on various building projects as needed.Understand customer’s needs and provide them with personalized solutions.
 

MINIMUM QUALIFICATIONS:  

High School Diploma or GED.Three (3) or more years administrative support experience.
 

STANDOUT QUALIFICATIONS:

Proficient with the Microsoft Suite: Excel, Outlook, PowerPoint, Word, etc.Ability to work independently with minimal supervision. High degree of initiative, follow-through, and organizational skills.Excellent interpersonal communication (verbal and written) and collaboration skills.Ability to interface with personnel at all levels directly or virtually.

Pay Range:

$50,400.00 - $77,200.00

The above pay range reflects the minimum and maximum target pay for the position across all U.S. locations. Within this range, individual pay is determined by various factors, including the scope and responsibilities of the role, the candidate's experience, education and skills, as well as the equity of pay among team members in similar positions. Beyond offering a competitive total rewards package, we prioritize a people-first culture and offer various opportunities to support team member growth and success.

Oshkosh is committed to working with and offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability for any part of the employment process, please contact us at corporatetalentacquisition@oshkoshcorp.com.

Oshkosh Corporation is an Equal Opportunity and Affirmative Action Employer. This company will provide equal opportunity to all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Information collected regarding categories as provided by law will in no way affect the decision regarding an employment application.

Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Oshkosh Corporation's legal duty to furnish information.

Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.