Job scope/summary:
 

We are seeking a dynamic Customer Experience and Demonstration Program Manager in EMEA and APJ region, to drive impactful customer interactions and showcase our cutting-edge innovative solutions. As the Customer Experience and Demonstration Program Manager, you will play a key role in engaging and managing high-level, executive customers and internal HP representatives from other teams. You will be responsible for organizing and support facilitating local visits, ensuring that each visit is tailored to meet visitors needs and expectations. This includes providing real-time demonstrations in our newly established Command centers, showcasing our trend services and solutions. You will collaborate closely with clients (internal and external), offering in-depth explanations and ensuring they fully understand the capabilities and benefits of the demonstrated services and technologies. This role is critical in shaping exceptional customer experiences and driving the value perception of our services.

Key Responsibilities:

Act as a program manager to create high quality demo presentations upon business needs and organizational services, with the purpose of business outcomes

Support plan, coordinate, and execute customer and internal HP visits, ensuring a seamless and engaging experience.  

Conduct live demonstrations of delivered services and technologies in the Command Center location in EMEA and APJ locations, tailoring presentations to customer needs.

Communicate technical and operational aspects of our services effectively to both technical and non-technical audiences.

Collaborate with internal teams and local leadership team to align customer interactions with business objectives.

Gather and be accountable for Customer satisfaction KPIs (Customer Satisfaction Score (CSAT), Net Promoter Score (NPS), Customer Effort Score (CES)) or other methods.

Be responsible for continuous improvement of offerings

Manage relationships between clients and other teams

 Provides detailed performance review input and development recommendations for key contributors.

Be aware and maintain a track of record for the local financial spends

Qualifications:

Strong presentation and communication skills, with the ability to engage executive audiences.

Proficiency in explaining technical solutions in a customer-centric manner.

Proficiency in digital tools and innovative presentations

Experience in customer relationship management and/or demonstration roles.

Organizational and coordination skills to manage multiple customer engagements simultaneously.

Working relationships:

Internal

MSDO teams, pre-sales, Management team, Digital innovation team, local leadership team, CREWs team, etc.

External

Currents and potential customers and their representatives, as needed

Education (degree) and professional experience required:

Master in Business Administration or other

Typically 5 years in customer facing roles, pre-sales, direct sales, presentations, public speaking

Digital presentations and technical equipment experience

Other requirements:

Proficiency in English

Other foreign languages knowledge would be an asset

Digital literacy and AI tools

Excellent presentation skills

Personal skills and qualities:

Strong organizational and time management skills

Positive can-do attitude, innovative thinking

Ready to work in global dynamic environment

Agile mindset
 

Disclaimer:
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.