Customer Experience and User Experience Internship at Pearson VUE 

Join Our Dynamic Team for a Summer at Pearson VUE 

ABOUT THE ROLE 

We are excited to announce an internship opportunity for a motivated and creative individual to join Pearson VUE as a Customer Experience (CX) and User Experience (UX) Intern. This role offers a unique chance to gain hands-on experience in the fast-paced world of CX design, working closely with various CX team members and stakeholders across our organization. 

KEY RESPONSIBILITIES 

As an intern for the Pearson VUE CX team, you will support a team of experienced strategists, designers, and researchers applying best practices in CX to: 

Envision transformed end-to-end customer experiences that are inclusive of diverse human needs and aligned with business objectives and strategy  Find solutions to CX-impacting business challenges  Shape the delivery of experience for new business opportunities 

In support of these activities, you will: 

Own and create design artifacts as needed for projects and for TOPAZ design system use.   Example artifacts include: user flows, style guides, components, patterns, page layouts, graphics, and create/maintain design documentation.  Utilize Figma to create low and high-fidelity designs, ensuring a seamless user experience.  Develop interactive prototypes that demonstrate the functionality and flow of the user interface that could be used in usability testing.  Learn and contribute to the TOPAZ design system following Pearson VUE's brand guidelines and design best practices.  Participate in team meetings, workshops, and brainstorming sessions to contribute ideas and insights utilizing latest industry trends and incorporate innovative design approaches.  Collaborate with CX team members, stakeholders, and development teams to understand user needs and business objectives.  

REQUIRED SKILLS AND QUALIFICATIONS 

We are looking for candidates who possess: 

A degree in Design, Human-Computer Interaction, Psychology, or a related field (active pursuit of such a degree will also meet this qualification).  Proficiency in Figma and other design tools.  Strong understanding of UX principles and methodologies.  Excellent communication and collaboration skills.  Ability to create low and high-fidelity designs and prototypes.  Attention to detail and a keen eye for aesthetics.  Basic knowledge of HTML/CSS is a plus.  Passion for creating user-centered designs and experiences. 

WHAT WE OFFER 

Joining Pearson VUE as a CX and UX Intern will provide you with: 

Hands-on experience working on real projects that impact our users and business.  Mentorship from experienced professionals in the CX and UX fields.  Opportunities to expand your portfolio with diverse projects.  A collaborative and inclusive work environment.  Flexible work hours to accommodate your academic schedule.  Potential for future full-time employment based on performance and business needs. 

APPLICATION PROCESS 

To apply for this internship, please submit the following: 

Your updated resume.  A link to your portfolio showcasing your design work.  Contact information for at least two professional or academic references. 

ADDITIONAL INFORMATION 

Pearson is an Equal Opportunity and Affirmative Action Employer. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply. 

JOIN US! 

If you are passionate about creating exceptional user experiences and are eager to learn and grow in a supportive environment, we encourage you to apply for our Customer Experience and User Experience Internship at Pearson VUE. This is a fantastic opportunity to kickstart your career in the exciting field of UX design. 

We look forward to welcoming you to our team!