We are looking for Customer Experience Associate with a passion to drive customer satisfaction through providing outstanding service.  If this is you and you’re ready for your next destination then you have cruised to the right spot!  
 

The Customer Experience Associate provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer issues at the counter and returns with the highest level of hospitality and professionalism. Serves at the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score. Analyzing NPS results to determine cause and execute on plans to improve guest satisfaction. Improves service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed. Ensures that all corporate policies and procedures are administered and followed by all staff. The responsibilities can also include shuttling customers. This position can also ensure vehicles are prepared for customer pick-up, which includes cleaning vehicles. assessing damage, fueling, and refilling all fluids. 

Wage: $19.71 hourly


Qualifications: 

Excellent customer service skills. Excellent problem-solving and decision-making skills. Strong communication skills and the ability to build relationships with customers. This position requires strong multitasking. The ability to upsell and overcome customer objections. Display a high level of ownership, accountability, and initiative. 

 

Apply today and shift your career into drive for tomorrow!   
 

Benefits and Perks:  

Not only do you get to be part of an organization where you Drive your Potential, Power your Passion!! Below are a few perks and discounts:    

Up to 40% off any standard Hertz Rental     Medical, Dental & Vision plan options  Retirement programs, including 401(k) employer matching  Paid Parental Leave & Adoption Assistance  Employee Assistance Program for employees & family  Educational Reimbursement & Discounts  Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness  Perks & Discounts –Theme Park Tickets, Gym Discounts & more