Responsible for driving the customer experience through proactive and customer focused behaviors and actions. Actively evaluates customers' needs by listening, providing solutions, and making recommendations to maximize customer satisfaction and Exchange brand loyalty.
What we expect from you as a Customer Experience Associate at the Exchange?Greet every customer with eye contact and smile in your authentic wayAcknowledge every waiting customer as soon as they arrive to your lane to let them know you’ll be right with themComplete transactions accurately and efficiently while engaging customers in appropriate conversationHelp customers by following the proper procedure for bagging merchandise and moving large or heavy itemsJob QualificationsAble to learn and adapt.Able to think quickly on the spot to answer customer questionsAdditional Qualifications/Requirements:Willing to cross-train and work in other areas of the store, as neededMust possess a welcoming and helpful attitude toward customers and other team membersCash handling experience preferredExcellent communication skillsBasic computer skillsRetail experience preferred.