Job Description:
As a Customer Experience Expert in Apparel & Accessories, your eye for trend will help our customers discover new looks and bring their definition of style to life with confidence. Your love for fashion and excitement to share your apparel and accessory expertise and tips will help our customers find the perfect outfit for every-day and special occasions, while also helping them find the perfect accessory to complete their look. Our customers will find it easy and fun to shop apparel and accessories thanks to your expertise and trend-savvy advice.
So, what can you expect as a Customer Experience Associate – Apparel & Accessories at the Exchange?Greet every customer with eye contact and smile in your authentic wayAcknowledge every waiting customer as soon as they arrive to the apparel/accessory area to let them know you’ll be right with themListen to customer needs; ask appropriate follow-up questions to ensure you offer appropriate pieces that meet the specific need of the customerEnsure customers have an extraordinary experience while shoppingComplete transactions accurately and efficiently while engaging customers in appropriate conversationWe know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!

Job QualificationsAble to learn and adapt to current technology needsAble to think quickly on the spot to answer customer questionsAble to take initiativeAble to share brand knowledgeAdditional Qualifications/Requirements:Excellent attention to detailWilling to cross-train and work in other areas of the store, as neededMust possess a welcoming and helpful attitude toward customers and other team membersExcellent communication skillsBasic computer skillsRetail experience preferredJob Qualifications:Completion of high school or the equivalent. Retail experience, demonstrated willingness, and potential for additional responsibility.

We offer the following benefits for this position:Paid Vacation & Sick LeaveMedical & Dental insuranceBasic Associate Life, Personal Accident & Long-Term Care InsuranceFlexible Spending Accounts401KHoliday Premium Pay (Double Pay)Mass Transportation ReimbursementAssociate Transfer Program (ATP)Paid Military LeavePersonal Accident InsuranceFMLA & Administrative LeavePaid Parental LeaveEmployee Assistance Program (EAP)*Some of the benefits listed above are subject to specific shifts and approvals per internal policies. Please contact HR for details

If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.