Responsible for driving the customer experience through proactive and customer focused behaviors and actions. Actively evaluates customers' needs by listening, providing solutions, and making recommendations to maximize customer satisfaction and Exchange brand loyalty.

SOFA DISCLAIMER: Selection for this position will result in an applicant of U.S. nationality who do not have dual Japanese and U.S. citizenship. automatically meeting the requirements for “SOFA status” under Article I.(b) of the U.S. – Japan Status of Forces Agreement (SOFA).  With “SOFA status” the selectee will be exempt from Japanese taxes on income earned from the Exchange, enjoy duty-free purchase privileges at the Exchange and Commissary as well as other benefits arising from having “SOFA status.”  Having “SOFA status,” however, also means the selectee will represent the United States in Japan in a Quasi-Ambassadorial role.  The selectee will thus need to ensure that they consistently conduct themselves in a manner that does not reflect negatively on the United States, the United States Forces, Japan or the Exchange.  That in turn means that the selectee will be held accountable for off-base misconduct – and in particular off-base criminal misconduct – that reflects negatively on the Exchange with off-base misconduct resulting in disciplinary action up to and including separation for cause.