As a Customer Experience Associate in Electronics, you know that the right digital device can help make our customer's lives easier. Use your passion for tech to help customers discover new, innovative products and make shopping for electronics fun and informative. As a PowerZone team member, your technology expertise and dedication to the digital world will educate and excite customers on all things electronic. You'll know which gadgets will meet customer's needs and stay up to date on the latest technology trends. With your digital knowledge and helpful suggestions, customers will continue to shop the Exchange the next time the newest gadget arrives. 

We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You’ll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD.

So what can you expect as a Customer Experience Associate – PowerZone (Electronics) at the Exchange?Greet every customer with eye contact and smile in your authentic wayAcknowledge every waiting customer as soon as they arrive to the electronics area to let them know you’ll be right with themListen to customer needs; ask appropriate follow-up questions to ensure you offer appropriate products that meet the specific need of the customerEnsure customers have an extraordinary experience while shoppingComplete transactions accurately and efficiently while engaging customers in appropriate conversationWe know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!

Job QualificationsAble to learn and adapt to current technology needsAble to think quickly on the spot to answer customer questionsAble to take initiative Able to share brand knowledgeAdditional Qualifications/Requirements: Strong interest in electronics products: Hand-Held DevicesConnected TechnologyTelevisionsVideo GamesExcellent attention to detailWilling to cross-train and work in other areas of the store, as neededMust possess a welcoming and helpful attitude toward customers and other team membersExcellent communication skillsBasic computer skills12 months Retail Electronic experience preferred12 months Retail experience preferredWe offer the following benefits for this position:Holiday Premium Pay (Double Pay)Mass Transportation ReimbursementAssociate Transfer Program (ATP)Paid Military LeavePersonal Accident InsuranceFMLA & Administrative LeavePaid Parental LeaveEmployee Assistance Program (EAP)*Some of the benefits listed above are subject to specific shifts and approvals per internal policies. Please contact HR for details.