Overview With over 150 years of experience, and headquartered in Southern CA, CoolSys is the market-leading indoor environment solutions company. Our full spectrum of best-in-class services includes HVAC & refrigeration installations, remodels, service & maintenance; and energy solutions, including controls and lighting. CoolSys serves customers in the retail, commercial, food service, educational, healthcare, and industrial markets. WHY JOIN US We understand that hiring great people is the foundation of everything we do. Our employee benefits packages include: Competitive pay range: $18-$23/hr Medical, Dental, Vision and Prescription coverage Paid vacation and holidays 401(K) match Life insurance, AD&D and long-term disability Tuition reimbursement Opportunities available nationwide Employee discounts on vehicles, hotels, theme parks, select cell phone bills and so much more Pet Insurance Legal Plan, and ID Theft Protection Responsibilities JOB SUMMARY With guidance from Strategic Account Executives and Account Managers, support & foster the development of long-term successful relationships with our customers. Ensures customer satisfaction by proactively monitoring the day to day execution of customer requests, and escalating any gaps in our service deliverables to the Account Management team and/or management. The CEC will perform all duties in accordance with the company’s policies and procedures as well as all US state and federal laws and regulations, wherein the company operates. ESSENTIAL DUTIES AND RESPONSIBILITIES: Supports day to day account activities (e.g. quotes, customer communications, portal updates) Support Account Managers and Strategic Account Executives for assigned accounts to deliver exceptional customer experience. May be involved in the customer onboarding process Maintains data to drive customer analytics and help ensure execution to customer required SLA’s. Perform other duties and projects as assigned. ESSENTIAL KNOWLEDGE, SKILLS, ABILITIES, AND COMPETENCIES: Strong proficiency with Microsoft Office suite of applications (Word, Excel, PowerPoint, etc.) & ability to learn various web platforms as required by our customers. Strong communication skills. Knowledge of commercial refrigeration and HVAC equipment and industry, a plus. Operate with autonomy and professionalism. Ability to interface across all levels of the Light Commercial organization and professionally with customers. Ability to work with and coordinate with multiple individuals across a team. Strong multi-tasking skills required. Ability to prioritize customers and tasks. Demonstrate customer service skills- ability to address customer issues and concerns. Qualifications EDUCATION, EXPERIENCE AND/OR LICENSES: 2-3 years in B2B Customer Service; experience in high volume, fast-paced industry preferred. Computer proficiency Strong written and verbal communication skills. Ability to work under pressure and resolve customer service issues with professionalism and urgency. Ability to work in team atmosphere. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Indoor general office environment, reasonably clean, well-lit and ventilated. The noise level in the work environment is usually quiet to moderate. Join Us Today, there are 26 different companies that make up the CoolSys family of brands. Our valued employees are at the heart of our continued growth and success. We invite you to be part of that growth! Connect with us on Facebook and Twitter. Coolsys is an EEO/AA Employer.  All qualified individuals - Including all ages, colors, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics are encouraged to apply.   Pre-employment background screening (criminal and MVR for driving positions) and drug testing are required for all positions. Coolsys will consider qualified applicants with criminal histories in a manner consistent with federal law, state law, or local ordinance.