As Customer Success Specialist on our team, you will be focusing on and driving customer success for Cisco Umbrella, Cisco Secure Access and User Protection Suite portfolio. The Customer Success Specialist role is highly critical, strategic and technical where you engage with customers to accelerate their onboarding of Cisco Umbrella products, User Protection Suite and other Cisco products/solutions that transform their business and drive business outcomes.

What you’ll Do

Possess in depth security product knowledge, with domain and industry specialization with technical knowledge of Cisco Umbrella and User Protection Suite of Security programs.

This role is specialized in the onboarding and adoption of Cisco Umbrella and User Protection Suite for a Scale Motion.

Deeply understand Customer business goals, business outcomes environment, pain points and operational maturity. You will be the customer and people champion.

Builds and nurtures strong Customer executive relationships to develop a holistic and deep view of the immediate needs and current programs.

Help the Customer accelerate through the customer lifecycle to realize the expected outcomes.

Ensure customers realize value from purchased Cisco products and services for successful renewals.

Provide customer insights based on strong knowledge of best practices for architecture, implementation, adoption & migrations.

Who We Are

Customer Obsessed: Enthusiastically understands customer needs and aligns architectural and vertical expertise to multi-functional teams to drive alignment on decisions that enhance customer value.

Technical Guru: Technical knowledge and the ability to understand and connect customer use cases/plans with Cisco solutions and how Cisco solutions can be optimally applied in a customer's environment to accelerate customer value. A drive for continued learning in new technologies, functionality, and standard methodologies

Cross-Team Collaborator & Influencer: work across internal and external teams of all levels to actively inspire technical implementation decisions and work towards common goal. Ability to operate and interact with customers in a remote / virtual and face-to-face environment (varies by role).

Business Acumen: Clear understanding of high-level business landscape including key strategic priorities, processes, and bold marketplace

Results Oriented: Interest in and confirmed execution ability with relevant technologies and customer outcomes.

First Responder: Skilled at issue management and handling customer expectations.

Effective Communicator: Delivers complex information in a confident and convincing manner, appropriate to a diverse audience that produces clarity and impact.

Required Experience

3-5 years of experience in technical consulting or direct customer interfacing/engagement role knowledgeable of industry standard methodologies related to domain.

Thorough understanding of the technical fundamentals of aligned technology/specialization areas, including features and use cases and an ability to define and articulate how technology can be used to solve business challenges.

Preferred Cisco technical Certifications: CCNA / CCNP / CCDP/ CCIE or equivalent.

Cisco Success Management certifications: Cisco Certified Success Specialist.

Previous Customer Success Specialist or Customer Success Manager experience.

Industry Certifications: CISM / CISSP or equivalent.

Here's how we do it

We embrace digital, and help our customers implement change in their digital businesses. Some may think we're "old" (30 years strong!) and only about hardware, but we're also a software company. And a security company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can't put us in a box!

But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart.