Meet the Team The Customer Success Specialists (CSSs) are domain guides aligned with specific products or architectures. This role focuses on Internet Infrastructure and Observability across Service Providers, Finance, Public Sector, and Large Enterprises. The person will work remotely within EMEA, supporting customers in the region and covering Observability technologies. CSSs deliver targeted engagements to increase product awareness, share best practices, and drive adoption and business value. CSSs bring strategic vision, the latest technology from Cisco Engineering, and tactical expertise to ensure successful customer outcomes. They also participate in the global CSS Community to share methodologies and success stories. Combining deep technical knowledge with business insight, CSSs provide consultative solutions to help customers realize value faster. Your Impact If you’re looking for key involvement in crafting Cisco’s future and Customer Experience, we have a place for you. As a CSS, you will play a vital role in ensuring our customers' success by providing technical mentorship, delivering ATXs and Accelerator sessions, and driving the adoption of Cisco’s Observability solutions. You will collaborate closely with cross-functional teams, including Sales, Product Engineering, Customer Experience counterparts, architects, and engineers, to coordinate the adoption journey for multiple customers across EMEA. Your goal is to support them in achieving their objectives, delivering outstanding experiences, and encouraging long-term satisfaction. The Customer Success Specialist (CSS) role is a highly critical, strategic advisor and technical authority that engages with customers to accelerate their adoption of Cisco products & solutions that transform their business and drive business outcomes. The role resides within the Cisco Customer Experience (CX) organization, one of Cisco’s fastest growing teams. CSSs must excel in relationship management, account handling, and soft skills, with a keen understanding of the competitive landscape and Cisco's market differentiation. This highly technical role supports customers with adoption challenges across various architectures In this role you will: * Deliver Accelerators and ATX (Ask-the-Expert) sessions to a diverse set of customers, tailoring engagements to produce quantifiable business outcomes * Leverage domain expertise to proactively identify and mitigate risks and lead customer expectations for successful delivery * Provide lifecycle feedback to CX Product Management and CX Success Programs Teams * Collaborate with Account teams, CX, and Partners to improve customer adoption, address product concerns, and drive incremental growth * Advocate for Cisco’s end-to-end CX offer strategy and roadmap to sales specialists, delivery teams, and customers. Minimum Qualifications * Technical experience of 5+ years of relevant technical experience as Technical or Architecture lead in a customer facing consulting role. * Understanding of the Observability, Security and Application Performance Management spaces. * Experience in at least two of the following technical fields: * SDLC practices including Agile, DevOps and CI/CD strategies. * IT Operations (NOC or similar) * Virtualization and Containerization (Kubernetes, Pivotal Cloud Foundry) * Cloud technologies (AWS, Azure, GCP, etc) * Open Telemetry * SAP Technologies * Application Performance Management * Application Development * Experience with JavaScript (JQuery, Dojo, AngularJS, etc), Java (J2EE), .Net * English language proficiency Preferred Qualifications * Experience with AppDynamics and Splunk or competitor products as a bonus. * Excellent customer interaction and presentation skills (ability to clearly communicate to different audiences and deliver a message in a concise, professional manner). * Ability to educate customers on product value and establish trusted advisor relationships across different organizational levels. * Bonus language skills (Spanish, German, or Italian) and industry certifications, as the Specialist will work across the entire EMEA region. \#WeAreCisco #WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all. Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best. We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do! Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us! #LI-SF1 Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.