Position Overview International is leading the charge in the most significant transformation of the commercial vehicle industry in a century. We are not just building trucks, buses, and engines—we are redefining transportation. Our bold digital transformation is setting the stage for a new era of complete and sustainable transport solutions. As we embark on this journey, we are seeking an experienced Customer Experience (CX) Consultant Lead to guide and oversee our user-centered digital development. This role will be pivotal in shaping and enhancing the overall digital experience for our customers, ensuring that every touchpoint aligns with our vision of a connected and innovative future. This hybrid position will be based in our Lisle, Illinois Headquarters. If you are passionate about shaping the future of mobility and have a strong track record in leading CX design initiatives, we invite you to join our team and be a driving force in creating a brighter, more connected tomorrow. Responsibilities Be instrumental part of driving digital transformation strategy Lead User Research: Direct and oversee comprehensive research initiatives to uncover user needs, pain points, and journeys. This includes customer journey mapping, user interviews, and leveraging customer data to inform design decisions. Strategic Design Oversight: Guide the creation of intuitive and visually appealing UI/UX solutions across all digital platforms (web, mobile apps, etc.). Ensure that design solutions are not only innovative but also align with business objectives and user needs. Prototype Development: Supervise the development of interactive prototypes to test design concepts. Gather and analyze feedback to refine solutions and ensure they meet user expectations. Cross-Functional Collaboration: Collaborate with business, development, and design teams to ensure design feasibility and alignment with broader business and product goals. Act as a bridge between different teams to drive cohesive and user-centered design solutions. Content Integration: Work closely with content teams to ensure that all content across digital touchpoints supports the CX strategy and enhances the overall user experience. Trend Analysis and Adaptation: Stay abreast of emerging CX trends and technologies. Utilize this knowledge to continually adapt and improve user experience strategies and implementations. Performance Monitoring: Oversee the monitoring of design solution performance using analytics. Make data-driven decisions to iterate and optimize the user experience continually. Minimum Requirements Bachelor’s degree and at least 9 years of digital product design experience At least 2 years of lead experience OR Master’s degree and at least 5 years of digital product design experience At least 2 years of lead experience OR At least 12 years of digital product design experience At least 2 years of lead experience Additional Requirements Qualified candidates, excluding current International Motors employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. International Motors does not anticipate providing employment related work sponsorship for this position (e.g., H-1B status) Desired Skills Experience: At least 4 years in CX design, UX design, or a related field, with a proven track record of leading user-centered design projects. Research Expertise: Extensive background in planning and executing customer research throughout various stages of the design process, including experience with advanced research methodologies. Communication: Must have the ability to communicate the value of design choices effectively to both users and non-designer stakeholders. Design Proficiency: Deep understanding of user-centered design principles and methodologies, including usability testing and prototyping. Proficiency with design software such as Adobe XD, Sketch, Figma, or InVision is essential. Visual Design: Exceptional visual design skills with the ability to create compelling, high-fidelity product screens that align with brand standards. Analytical Thinking: Strong problem-solving and analytical skills, with the capability to synthesize user research and data into actionable design strategies. Company Overview At International Motors, LLC* (“International”), we’ve never backed away from forging our own path. Our openness and ability to meet customers where they are, combined with our curious mindset is what defines us as a company. And as individuals. With big changes ahead for the commercial vehicle industry, and people counting on us to keep things moving, we say: bring on the journey. ABOUT INTERNATIONAL From a one-man company built on the world-changing invention of the McCormick reaper in 1831, to the 15,000-person-strong company we are today, few companies can lay claim to a history like International. Based in Lisle, Illinois, International Motors, LLC* creates solutions that deliver greater uptime and productivity to our customers throughout the full operation of our commercial vehicles. We build International® trucks and engines and IC Bus® school and commercial buses that are as tough and as smart as the people who drive them. We also develop Fleetrite® aftermarket parts. In everything we do, our vision is to accelerate the impact of sustainable mobility to create the cleaner, safer world we all deserve. As of 2021, we joined Scania, MAN and Volkswagen Truck & Bus in TRATON GROUP, a global champion of the truck and transport services industry. To learn more, visit www.International.com. *International Motors, LLC is d/b/a International Motors USA in Illinois, Missouri, New Jersey, Ohio, Texas, and Utah. EEO Statement International is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you are a qualified individual with a disability and require a reasonable accommodation to access the online application system or participate in the interview process due to your disability, please email HUB@Navistar.com to request assistance. 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