Customer Experience Design Specialist – ALEKS Focus **McGraw Hill** 1 Positions ID: 5292 Posted On 02/05/2025 **Job Overview** Overview **Make an Impact!** At McGraw Hill we create best-in-class, next-generation learning platforms that are used by millions of students and educators worldwide from kindergarten through graduate school. Our goal is to accelerate student success through intuitive and effective learning tools and content that maximize a teacher’s time and a student’s learning experience. We do all of this in a supportive, collaborative environment where you can grow your career in a way that fits into your life. **How can you make an impact?** Under the direction of the Director of Digital Teaching and Learning, the **Customer Experience Design Specialist** will drive the design and execution of professional learning programs, resource development, and certification processes for ALEKS and ALEKS Adventure platforms. This role will play a key part in supporting both internal teams and external clients by creating impactful training experiences and ensuring educators, administrators, and new hires have the resources and knowledge they need to succeed. In this role, you will collaborate with cross-functional teams to create customer-facing content and manage resources, all while aligning with McGraw Hill’s commitment to educational excellence. **This is a remote position open to applicants authorized to work for any employer within the United States.** **What you will be doing:** + Design and Develop Professional Learning Programs: Collaborate with internal team members to design and develop professional learning sessions and resources for internal teams and external clients, focused on enhancing the knowledge and utilization of ALEKS and ALEKS Adventure platforms. This includes creating session materials, resources, and training content. + Facilitate Onboarding for New Hires: Lead the onboarding process for new team members, ensuring they receive comprehensive training on ALEKS products and internal systems. You will work with our internal team to initially support new hires, with certification reviews transitioning to your oversight. + Review Certification Submissions: Oversee the internal certification process by reviewing employee portfolios and ensuring they meet the standards for certification. This includes managing the review process and collaborating with internal stakeholders to maintain certification quality. + Create and Manage Resources: Develop a variety of internal and external resources, such as videos, training guides, one-pagers, and best practices for ALEKS and ALEKS Adventure platforms. You will work closely with internal team members to identify needs and produce high-quality materials that support professional learning efforts. + Support ALEKS Educator Communities: Manage and update resources within the ALEKS Educator Communities, ensuring timely and relevant content is available. Engage with the educator community through posts, updates, and supporting efforts to foster community involvement and satisfaction. **We are looking for someone with…** + Experience in professional learning design, instructional content creation, or related fields. + Strong knowledge of the ALEKS and ALEKS Adventure platform. + Proficiency in designing both internal and customer-facing materials using a variety of design tools. + Excellent communication and organizational skills. + Ability to manage multiple projects and deadlines. + Experience in onboarding and certification processes is a plus. + Collaborative team player with a passion for improving education outcomes. **Why work for us?** The work you do at McGraw Hill will be work that matters. We are collectively designing content that will build the future of education. Play your part and experience a sense of fulfilment that will inspire you to even greater heights. The pay range for this position is between $93,950 - $95,000 annually, however, base pay offered may vary depending on job-related knowledge, skills, experience, and location. Additionally, a full range of medical and/or other benefits may be provided, depending on the position offered. Click here to learn more about our benefit offerings. McGraw Hill recruiters always use a “@mheducation.com” email address or communicate through our Applicant Tracking System, iCIMS. Any variation of this email domain should be considered suspicious. Additionally, McGraw Hill recruiters and authorized representatives will never request sensitive information in email. 48122 Primary Contact 1702837431829 Jacqui Edwards , Phone Phone Phone Fax jacqui.edwards@mheducation.com Email True False True **Job Details** Categories Publishing/Printing Sales/Service Location Remote, Remote Job Type Employee Full/Part Full Time Company ID 695 Job REQ # 5292 \# Positions 1 Start Date 20250205 End Date 20250309 Featured Job TH Ad TH Comments **Similar Jobs** Carpenter (Experienced) Express Employment Professionals INSIDE SALES-SUPPORT SPECIALIST Dyersville Commercial Academic Designer, K-5 Spanish Literacy McGraw Hill Academic Design Supervisor, Literacy, Grades 6-12 McGraw Hill Media Product Designer McGraw Hill Product Design Supervisor McGraw Hill Experienced Set-up CNC Machinists Express Employment Professionals Senior Academic Designer, Math 6-8 McGraw Hill Senior Academic Designer, Math 9-12 McGraw Hill Principal Content Experience Designer K-12 McGraw Hill **Share this Job** McGraw Hill **About the Company** At McGraw Hill, we believe that our contribution to unlocking a brighter future lies within the application of our deep understanding of how learning happens and how the mind develops. It exists where the science of learning meets the art of teaching. Educators have been and always will be at the core of the learning experience. The solutions we develop help educators impart their knowledge to students more efficiently. We believe that harnessing technology can enhance learning inside and outside of the classroom and deepen the connections between students and teachers to empower greater success. By partnering with educators around the globe, our learning engineers, content developers and pedagogical experts are developing increasingly open learning ecosystems that are proven to improve pass rates, elevate grades and increase engagement for each individual learner while improving outcomes for all. Why? Because learning changes everything. http://www.mheducation.com/careers (https://careers.mheducation.com/)