Description Job Title: Customer Experience Division Manager Role Purpose: The Customer Experience Division Manager is responsible for overseeing the leadership of a specific division within the Customer Service organization, as well as their respective team members. The Customer Experience Division Manager is responsible for delivering high quality customer service through monitoring KPIS and being the liaison between higher leadership and the Team Leaders that oversee the customer service teams that interact with clients on a daily basis. Key Responsibilities: · Execute customer-driven strategies to achieve team objectives. · Anticipate customer and market trends to actively uncover opportunities for enhancing services, while adjusting team strategies to ensure sustained success. · Utilize CRM systems and various tools to optimize processes and improve service excellence. · Work closely with cross-functional teams and departments to ensure consistent and seamless service output. · Address escalated customer issues promptly, providing effective solutions while ensuring consistency with the organization’s overall objectives. · Continuously improve processes by monitoring KPIs and communicating observations with leadership. · Mentor Team Leaders to further develop their management skills · Cultivate a collaborative and driven atmosphere that empowers teams to excel Requirements Key Qualifications: + Proven experience managing customer service teams, ideally in a multi-tiered structure. + Strong expertise in CRM systems, process optimization, and performance management. + Ability to drive operational improvements, monitor key metrics, and implement actionable strategies. + Experience in resolving escalated customer concerns and leading cross-functional collaboration. + Demonstrated ability to coach, develop, and lead high-performing teams. If you are an experienced leader with a passion for driving service excellence and developing high-performing teams, we invite you to apply for this exciting opportunity. You may also email your resume to Michelle.Kenney@RobertHalf(.com) please note, only candidates local to Fairfield County will be considered for this role. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .