Who are we?
Since 1967, Toll Brothers has been building luxury homes and communities in the best locations in the U.S. Today, we’re a Fortune 500 company operating in over 50 markets across more than 20 states. We’re the country’s premier luxury builder with the widest range of products in the industry, including traditional single-family homes, active adult, hi-rise condos, apartment rentals, urban redevelopment, and student housing.
From the homes we build to the talent we recruit, we know that to be the best, we have to work with the best. Toll Brothers is a place where diverse perspectives and experiences are welcomed and where employees of all backgrounds are treated with fairness, dignity and respect. We believe every employee should feel safe to be their true and authentic self at work. Our employees are our family, and we strive to uphold the values that our founders instilled in us, creating an exceptional place to work that is inclusive to all.
Toll Brothers, America's leading luxury home builder, seeks a Customer Experience Intern for our Corporate office located in Fort Washington, Pennsylvania.
As a Customer Experience Intern, you will work with our National Customer Experience team on a variety of company initiatives to improve customer experience. This includes, but is not limited to the following:
Conduct customer and/or employee research: (e.g. surveys, focus groups, one on one interviews, website usability research).Analyze customer feedback from surveys and other sources to understand insights and communicate themes. Test customer-facing web applications, and ensure quality of content on customer-facing web applications.Curate and organize product listings for digital platforms.Optimize presentation of content to customers.Develop training materials and presentations for Toll Brothers employees.
This is an excellent opportunity to join one of the nation's most respected Fortune 500 companies!
QualificationsWe seek students currently enrolled in undergraduate to graduate-level programs. The ideal candidate demonstrates the following skills:
Strong work ethic and attention to detailExcellent verbal and written communication skillsSolid analytic skills, including familiarity with AI prompt engineeringAble to grasp new concepts quicklyPreferred areas of study: Marketing, Business, or CommunicationsPast experience with customer-focused work a bonus
Don't miss this opportunity to learn about how a luxury goods company operates, to gain insight into the inner workings of marketing to an upscale clientele, and to participate in experience-building projects!
Come see why Toll Brothers has been attracting and retaining some of the best professionals in the industry!
APPLY ONLINE TODAY!
Toll Brothers is committed to ensuring equal employment opportunity. All employment decisions, policies, and practices are in accordance with applicable federal, state, and local anti-discrimination laws. Toll Brothers will not engage in or tolerate unlawful discrimination (including any form of unlawful harassment) on account of a person's sex (including pregnancy), age, race, color, religion, national origin, ancestry, citizenship, physical or mental disability, sexual orientation, gender nonconformity, status as a transgender individual, gender identity, genetic information, marital status, family responsibility, armed services, or any other status protected by law.
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