Signature HealthCARE is a family-based healthcare company that offers integrated services in 7 states across the continuum of care: skilled nursing, rehabilitation, assisted living, memory care, home health, cognitive care, and telemedicine. A growing number of our centers are earning quality assurance accreditation and pioneering person - directed care. Many of our skilled nursing facilities have achieved a 4 or 5-star overall rating from the Centers for Medicare & Medicaid Services. Additionally, we have been awarded as a certified Great Place to Work for three years in a row and Modern Healthcare’s "Best Places to Work!" How you Will make a difference Understand customer experience needs of SHC facilities, home office and ancillary services. What you Need to make a Difference High school diploma or GED required or equivalent related work experience. Minimum of two (2) years related experience in healthcare setting; LTC preferred. Effective verbal and written English communication skills. Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice. Understanding of company products, services, and policies. Proficiency with computers, especially with CRM software, and strong typing skills. Ability to ask prying questions and diffuse tense situations. Strong time management and decision-making skills. Our exceptional Benefits Package and Signature Perks include the following and more! Medical, Dental and Vision – Voluntary Life/Disability 401(K) and Roth 401(K) PINNACLE Workforce Development earn and additional dollar raise each year Shift Differentials and Weekend Enhanced Hourly Rates Tuition Forgiveness/Education Reimbursement Uniform Allowance (Seventy-Five Dollars) with hire and continuous allotment Pay Advance and Next Day Pay! Paid Time Off (PTO) Reward & Recognition Program (HEART) Vital Links Signature Inspire Foundation – providing a safety net for our stakeholders At Signature HealthCARE, our team members are permitted – no, encouraged – to employ their talents and abilities to solve problems. Our culture is built on three distinct pillars: Learning, Spirituality and Intra-preneurship. Each pillar has its own staff and initiatives, ensuring that our unique culture permeates the entire organization. Come see what the revolution is all about! Signature HealthCARE is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran and other protected categories # #LI-EJ1