Do you want to join us in helping to fight the world’s most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

At Siemens Healthineers, we offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally.

Our Global Team:

We are a team of more than 72,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.

Our Culture:

We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world.  We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

Manages business development activities, aligns sales strategies and grows business opportunities and revenue from new and existing market segments and channels for the assigned organizational units.

As the Customer Experience Manager you will be responsible for:

You are responsible for establishing, maintaining and optimizing the customer health management process for XPYou own key clinical success processes together with your team: clinical demo set and equipment, image reviews and collection, customer referencesYou lead a group of Clinical Success & Clinical Product Managers, fostering a culture of extreme ownership and accountabilityYou will establish and manage qualification and KPIs metrics for the customer experience team’s engagementYou will identify and manage overall customer health trends to help drive product and process improvements across functions and back to global product line

This position may suit you best if you are familiar with what is below, and would like to do develop your career with Healthineers

You have demonstrated leadership experience – ability to motivate, set goals and foster accountabilityYou have demonstrated ability to form relationships to effectively collaborate across a matrixed organizationYou have the ability to improve existing processes and approaches, as well as successfully implement and sustain.You are self-starter, self-motivated, have demonstrated a high level of initiative within a fast-paced, constantly evolving Healthcare environmentYou have deep knowledge of Siemens mammography and X-ray portfolio, workflow and processes, as well as experience on other vendorsYou demonstrate and apply advanced knowledge of strategic planning, cross-functional business practices, and operating proceduresYou Proactively share knowledge within own team and counterparts (incl. virtual & matrix team).

Required skills to have for the success of this role

10 + years in customer facing role in Healthcare environment; 5+ years in mammography and/or X-ray clinical settingExperience with C-Suite, radiology, administration, and technologists requiredProcess Improvement, project management and “Voice of Customer” requiredAbility to travel to customer sites (up to 40%)

At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose:  To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally. 

Beware of Job Scams:

Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers Career Site.

As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.