Customer Experience Manager
At Endress+Hauser, progress happens by working together. As the global leader in measurement instrumentation, our ~17.000 employees shape the future in the field of process automation. Whether developing and realizing new technology as a team, collaborating to build instrumentation, or strengthening vital relationships with countless global industries, we work to create trusted relationships that help everyone thrive. As a family-owned company, we look beyond short-term moves and work to create a vision that is forward-thinking for our people, our clients, and the world at large.
We are looking for a Customer Experience Manager to join our Group and become part of our team and write the next chapter in this success story with a career at Endress+Hauser Singapore, "Driving Progress Together".
What is the role about?
The Customer Experience Manager steers the strategic planning process to secure an excellent customer experience for all customers. This position entails overseeing the inside sales function within the Singapore office and carrying the responsibility for supporting the marketing, sales, and service functions. Generally, the Customer Experience Manager coordinates, plans, and supervises a company's Inside Sales team, aiming to ensure the optimized interaction between the company and its customers and lead the team to achieve the Departmental KPIs and goals.
This role will be based in Singapore, is part of the Sales Department and reports to the Country Sales Manager.
Which tasks will you perform?
You will be:
What do we expect from you?
You:
What can you expect from us?
We are a family-owned, highly committed company with a sustainable vision. We promote lifelong learning with versatile training and further education opportunities, internal knowledge transfer and e-learning. We prioritize Work-Life Balance, offering flexible working hours and remote work opportunities to support our employees in maintaining a healthy balance. We prioritize Employee Well-Being by offering a comprehensive medical insurance coverage that support our employees' overall wellness. We support Family-Friendly Policies, including maternity, paternity, childcare and wellness leave, to assist our employees in balancing their professional and family commitments. We encourage Continuous Learning through e-learning courses offered to our employees, promoting personal and professional development within our organization.
How do you apply?
To apply we kindly ask you to upload your documents on our career page.
Applications sent to us by E-Mail cannot unfortunately be considered due to Data Privacy considerations.
Recruiters or similar entities are kindly requested to refrain from unsolicited submission of profiles and inquiries regarding potential collaboration. Currently, we do not engage with external service providers for this role. Any unsolicited applications will be disregarded and deleted without further consideration. We appreciate your understanding.