Successfully\nmanage a Customer Care team for order fulfillment processes including booking\ncustomer PO in SAP, order management, maintaining excellent relationship with\ncustomer/business leaders. Manage the performance of team individuals.\nContinuously improve procedures and processes to deliver \"best in\nclass\" customer service and order management fulfilment.

Key ResponsibilitiesAssist\n in the setup of successful OTC functional teams.Lead\n the delivery of a standard, effective and efficient centralized OTC\n administration model to support the products business.Establish\n relationships with key stakeholders in the business.Work\n closely with all relevant departments including sales, logistics,\n operations and supply chain to ensure standard, effective and efficient\n processes.Work\n within guidelines of Global policies and processes, utilization of a COE\n and local office support model to maximize productivity.Coach\n functional players to the organization requirements and provide leadership\n about critical tasks and potential areas of opportunityLeading\n and managing a team of 30+ CSR (and 4+ direct reports – Team Leaders)Supporting\n the staffing process of the team.Setting\n and achieving Customer Service department goals and results and ensuring\n adherence to organizational procedures, policies, and systems.Driving\n the GCC transformation by adhering to the Honeywell Policies,\n Digitalization and standardization initiatives assigning and directing the workflow to ensure excellent service is\n delivered through appropriate staff planning and scheduling.Establishing\n and maintaining quality and quantity standards by developing and ensuring\n compliance with all customer service and process standards through\n reviews, observation audits and reports.Providing\n direct and timely feedback to all staff on the results to ensure smooth\n two-way interfaces.Analysis\n of statistics & other data to determine the level of customer service\n provided and providing reporting of key performance indicators.Perform\n any other reasonable tasks aimed at improving quality and service delivery\n within the Company.Responsible\n for all aspects of the day to day, tactical & strategic operations of\n the site.Directing\n all aspects of administration and productivity.Ensuring\n all employees have a safe work environment.Involvement\n in & support of ERP CP/S deployment and enhancements.

#LI-Hybrid

YOU MUST HAVEBachelor’s\n degree (or equivalent experience) in a related discipline plus 4 to 7\n years directly related experience, 3 years of which must have been in\n responsible leadership position.Leadership\n experience and team building skills.Solid\n and clear communication skill at all levels in Spanish and English.

 

WE VALUE

Experience\n in a multi-disciplinary team.Experience\n in reviewing and redesigning of processes.Good\n understanding and operational experience to drive a One-Honeywell\n approach.Ability\n to create a work environment which encourages & recognizes\n individuals, developing high performing teams through leadership &\n example.Advanced\n level of verbal and written communication skills, conflict resolution\n abilities and group facilitation skills.Ability\n to focus on delivery of an excellent customer support and service whilst\n working
under diverse pressures.Ability\n to interact with a wide variety of customers (internal and external) at\n various levels and in various countries.Ability\n to prioritize actions, mobilize and orchestrate resources to get things\n done timely and effectively.Ability\n to understand customer requirements and priorities to make the right\n business decisions.Sound\n judgment, problem solving & appropriate decisiveness.

In October, 2024 Honeywell announced the\nspin-off of our Advanced Materials business to become a stand-alone publicly\ntraded company, independent of Honeywell. Our intention is that this role,\ndedicated to the Advanced Materials business, will be a part of this future\ntransaction when the separation occurs.

Additional InformationJOB ID: HRD249441Category: Customer ExperienceLocation: Av. Santa Fe No 94,Torre \"A\" piso 1,Mexico City,CIUDAD DE MEXICO,01210,MexicoExempt