Mission and responsibilities:

As part of the regional marketing team organization, the customer experience manager is supporting all EMME countries, developing and implementing strategies to improve customer satisfaction, loyalty, and retention, ensuring that our customers have seamless and positive experience with our products and services.

Key Responsibilities of Customer Experience Manager:

Support for the Countries

Identify customer expectations using Saint-Gobain marketing methodologies and tools such as value model, User experience … Manage digital projects involving an interface with customers such as E-Shops, CRM Implement Saint-Gobain in-house tools to measure our performance and the voice of customers: Customer satisfaction surveys Pricing excellence programs Measurement of Product, Solutions, Sustainability performances

Support to the Cluster

Consolidate, analyze and report the sales performance Support Marketing teams to implement strategic programs such as the PIM (Product Information Modelling) Participate actively in preparing marketing presentations based on business intelligence and market intelligence tools. Participate actively in the budget exercise and the long-range plan for the region