Berry Global - Harnessing the strength in our diversity and industry-leading talent of 40,000+ employees across more than 240+ global locations, we develop, design, and manufacture innovative products with an eye toward the circular economy. At Berry Global, we believe in the extraordinary power of people and their unique talents, experiences, and perspectives that help shape a shared future of innovation, inspiration, and influence. Every employee at Berry Global has the opportunity to make their mark on our company and the world around us. Together, we champion a people-first culture that cultivates individual growth, diversity, and collaboration, unleashing our collective strengths to forge a path to greater success for our company, people, and planet. For more information, visit our website, or connect with us on LinkedIn.
To provide quality service and satisfaction to meet or exceed customer expectations. The Customer Experience Manager will directly manage the Customer Experience Supervisor team. In this role the Customer Experience Manager will be responsible for implementing department strategies that will help drive productivity, accuracy, meet customer demands, and handle day-to-day personnel issues for the groups. In addition, the Customer Experience Manager will work with the Sales Operations Manager to implement innovation in processes, systems, and logistics to align the groups with Berry’s strategic goals.
Responsibilities Manage the Customer Experience Supervisor teamManages transactional workflow as it arrives in the CE queueLeads and maintains a highly effective teamHandles escalated issues as they ariseConduct performance reviews and 1 on 1 coaching sessions with the supervisor teamManages department timecards and vacation schedules for CE personnel Distributes workloads evenly dailyEnsures completion of daily activitiesVerifies orders to ensure accuracy meets quality standardsCoach and counsel CE members to drive productivity and accuracyHold department meetings as necessary for training and process updates Qualifications Strong written and verbal communication skillsAbility to provide guidance and leadershipStrong organization skillsStrong problem-solving skillsAbility to multi-taskAbility to work independently with attention to detailAbility to work in a team environmentAbility to thrive in a fast-paced environmentStrong desire to assist customersHigh level of computer competencyMinimum of 5 years’ experience in a Customer Service department or equivalent management experienceEducation
High School Diploma, bachelor’s degree preferred
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