Role Responsibilites:

As a Customer Relationship Executive here at Honeywell, you\nwill be accountable for managing and cultivating relationships with our key\ncustomers. Your primary focus will be on building strong partnerships,\nunderstanding customer needs, and ensuring customer satisfaction. By\neffectively managing customer relationships, you will contribute to driving\ncustomer loyalty, retention, and business growth. You will report directly to BA\nMETA Customer Experience Leader and you will work out of our Riyadh office. In this\nrole, you will have a direct impact on our customers' experience and their\nperception of our brand.

Key Responsibilities:

Proactive Customer Engagement touchpoint (white-glove service)Build and maintain strong relationships with key customers with focus on Face-to-Face interactionsDevelop and implement customer relationship strategies to enhance customer satisfaction and loyalty Discuss overall Honeywell performance based on Customer Success Scorecard, collects actions needed to address performance issues and VOCSocialize Honeywell CX strategy. Presents & discuss key CX policy changes or design model implementationsUnderstand customer needs and provide tailored solutions to meet their requirements Identify opportunities for upselling and expanding customer accountsServe as the main point of contact for customer inquiries, concerns, and escalations Support order management, material shortages allocation, orders and escalations for execution- deliverySocialize Digital strategy. Promote adoption of digital channels (eCommerce), new enhancements/features and collect VOC for potential solutionsWork with cross-functional teams to ensure seamless delivery of products and services

Monitor customer satisfaction and proactively address any issues or demandsIdentify opportunities for process improvement and contribute to enhancing the overall customer service experienceYou Must Have:Excellent communication and people-oriented skills Strong problem-solving and negotiation abilities Ability to understand customer needs and provide effective solutions Proficiency in using customer relationship management software and tools

We Value:

Degree in engineering/industrial engineering, or Business Administration or a related field Proven track record in managing and growing customer relationships Strong customer-centric mindset and passion for delivering exceptional service Ability to work in a fast-paced and dynamic environment Strong attention to detail and organizational skills

About Honeywell:

Honeywell International Inc. (Nasdaq: HON) invents and\ncommercializes technologies that address some of the world’s most critical\ndemands around energy, safety, security, air travel, productivity, and global\nurbanization. We are a leading software-industrial company dedicated to\nintroducing state-of-the-art technology solutions to improve efficiency,\nproductivity, sustainability, and safety in high-growth businesses in\nbroad-based, attractive industrial end markets. Our products and solutions\nenable a safer, more comfortable, and more productive world, enhancing the\nquality of life of people around the globe.  

If\nthis is your dream role, then we'd love to hear from you.

We\nare an equal opportunity employer and value diversity at our company. We do not\ndiscriminate based on race, religion, color, national origin, gender, sexual\norientation, age, marital status, veteran status, or disability status.

We\nwill ensure that individuals with disabilities are provided reasonable\naccommodation to participate in the job application or interview process, to\nperform crucial job functions, and to receive other benefits and privileges of\nemployment. Please contact us to request accommodation.

Additional InformationJOB ID: req467823Category: Integrated Supply ChainLocation: 3rd Floor, Olaya Tower A,Riyadh,AL RIYADH,11321,Saudi ArabiaExempt