Customer Experience Rep Job Details Job Location Tarbell Management Group - Hogansburg, NY Position Type Full Time Salary Range $18.00 - $21.00 Hourly Job Shift Swing Job Category Sales Job Posting Date(s) Start Date 02/14/2025 End Date 02/28/2025 Description Customer Experience Representative – Ohserase Manufacturing Location:Akwesasne, NYPosition Type:Full-Time Join Our Team and Make a Difference! COMPANY OVERVIEW Tarbell Management Group is a Mohawk, a family-owned business that the Tarbell family has operated for over 68 years. The matriarch of our family, Theresa Bear, started the business in 1953 with just a two-pump fuel station and gift shop on the Saint Regis Mohawk Reservation in northern New York. Our business has transformed over the generations into a large, multi-faceted company comprised of four divisions: Tobacco, Petroleum, Retail, and Shared Services. Over the past 68 years, we have accumulated a wealth of experience and knowledge in operating and navigating businesses in Indian Country, with expertise in a vast array of industries including fuel station and convenience store operations, restaurant operations, tobacco manufacturing and wholesaling, trucking, franchise operations, petroleum wholesale, and fitness center. Tarbell Management Group's benefits package includes medical, dental, and vision insurance, 401K with company match (details upon hire), optional Aflac, gym membership, paid time-off, telemedicine for all associates (full and part-time), and more! Ohserase Manufacturing, a proud division of Tarbell Management Group, is seeking a dedicated and personable Customer Experience Representative to join our dynamic team. If you’re passionate about building strong relationships, solving problems, and delivering outstanding customer service, we want YOU! What You’ll Do: + Be the Go-To Contact:Serve as the primary point of contact for customers, ensuring their questions and concerns are addressed promptly and professionally. + Ensure Smooth Operations:Process orders accurately, generate invoices, and collaborate with internal teams to ensure timely delivery. + Keep Things Organized:Maintain detailed and organized records of customer interactions, orders, and vendor files in our systems. + Solve Problems Proactively:Address customer issues with a resourceful mindset, always aiming to enhance satisfaction. + Enhance Relationships:Conduct regular customer follow-ups to ensure their needs are met and to build lasting professional connections. What You’ll Bring: + Customer-Centric Approach:A genuine passion for helping people and providing excellent service. + Calm & Composed Mindset:The ability to remain level-headed in fast-paced or high-pressure situations, ensuring clear and thoughtful responses. + Attention to Detail:A knack for accuracy in data entry and record-keeping. + Technical Savvy:Familiarity with systems like SAGE or similar, and comfort with Microsoft Office tools like Excel, Word, and Outlook. + Communication Skills:Strong verbal and written abilities to handle customer inquiries with professionalism and clarity. + Organizational Skills:The ability to manage multiple priorities, from invoicing to customer follow-ups. What We Offer: + Competitive pay and a supportive work environment. + Comprehensive benefits, including medical, dental, vision, and 401(k) with company match. + Paid time off and access to telemedicine for all associates. + Gym membership to keep you active and healthy. + A people-first culture with an inclusive manager who genuinely cares about your growth, well-being, and success. + The opportunity to grow within a company that values its team and celebrates success. Why Join Ohserase Manufacturing? + Make an Impact:Your role directly supports our mission to deliver excellence to our customers. + Be Part of a Legacy:Join a family-owned business with over 68 years of expertise and a commitment to community. + Enjoy a Collaborative Culture:Work with a team that values communication, respect, and shared success. Apply Today! Bring your skills, passion, and energy to Ohserase Manufacturing and be part of a company that truly cares about its employees and customers. Apply now and start your journey with us! Visitwww.thetmg.com/applyto submit your application.