Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development.
We are a multi-billion dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.
Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.
National and Alamo has an exciting opportunity for a Customer Experience Representative. The Customer Experience Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.
This is a full time opportunity at National/Alamo servicing Bradley International Airport (BDL) with a schedule of 40hrs/week, the schedule will consist of working 5 days a week 4:30pm to close. The pay for this position is $20.19 / hour plus potential to earn incentive pay of up to $3000 per month based on individual performance as well as an opportunity to earn merit increases based on performance. All shifts started after 3pm are eligible for an additional $1.00/hour shift differential.
The Bradley Airport facility is located at the following address:
180 Schoephoester Rd
Windsor Locks, CT 06096
Some of the benefits that we offer to our employees are the following:
Medical & Prescription CoverageDental CoverageVision CoverageFlexible Spending AccountsHealth Savings AccountsLife InsuranceLong Term Disability401K w/ Company MatchProfit SharingEmployee Assistance ProgramsPerkSpot DiscountsTravel AssistanceVehicle & Rental Purchase & Discounts which extends to Friends & FamilyGenerous Paid Time OffPaid HolidaysPaid Volunteer Day Responsibilities Meet and greet customers in a professional, friendly, and timely mannerProvide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipmentOffer additional customer assistance by offering directions, maps, local area information, and appropriate service informationAnswer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendorsPlace outgoing calls for callback management, and miscellaneous calls as assignedAssist to assess condition of rental upon returnNotify Management of any known customer problemsNotify Management of any known vehicle problems and any required vehicle maintenanceContinuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom trainingEqual Opportunity Employer/Disability/Veterans
Qualifications Must be at least 18 years of age.High School Diploma or G.E.D. requiredMust have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative supportMust have a valid US driver's license for a minimum of 1 yearMust have no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 yearsNo drug or alcohol related incidents on driving record in the past 5 yearsA minimum of basic level experience and understanding of a PC and Microsoft Office Products required.Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.Must be willing to accept the starting pay of $20.19/hr plus potential to earn $1/hr shift differential and incentive based bonusesApart from religious observation, must be able to work up to 40 hours a week, 5 days a week, 4:30pm to close