Customer Experience Representative - Manchester Airport Location Manchester Category Customer Service/Support - Customer Service/Support Job ID 2024-493412 Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work.  Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company. 

 

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR).  The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience. 

 

The pay for this position starts at $19 / hour with the potential to make up to $29 / hour based of commission. 

 

This position is located at The Manchester Airport- 1 Airport RD Manchester, NH 03103.

 

We offer:

Paid time offConsistent full time 40 hour per week schedule Employee discountRetirement savings plan including 401k with matching profit sharingHealth InsuranceLife InsuranceDental InsuranceVision InsuranceTraining and development

Schedules Available:

Sunday: 6:00am-3:00pm Monday: 7:00am-4:00pm

Tuesday: 7:00am-4:00pm

Wednesday: OFF

Thursday: OFF

Friday: 7:00am-4:00pm

Saturday: 6:00am-3:00pm 

Or 

Friday- Tuesday: 11:00am-7:00pm

Or 

Sunday, Tuesday, Wednesday, Friday, and Saturday: 11:30am-8:00pm  Responsibilities

We are hiring now for immediate openings.  Responsibilities include:

Meet and greet customers in a professional, friendly, and timely mannerProvide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other servicesUse Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipmentOffer additional customer assistance by offering directions, maps, local area information, and appropriate service informationAnswer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendorsPlace outgoing calls for callback management, and miscellaneous calls as assignedAssist to assess condition of rental upon returnNotify Management of any known customer problemsNotify Management of any known vehicle problems and any required vehicle maintenanceContinuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom trainingPerform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

 

Qualifications Must be at least 18 years of ageMust have a High School Diploma or GEDMust currently have a valid US driver's licenseMust have no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 yearsNo drug or alcohol related conviction on driving record in the past 5 yearsMust have at least 6 months of prior customer service experienceMust be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future