Key Deliverables

Airtel Custodian - Act like L1 escalations desk for customer Giving Onsite support (Live testing, Device Issue, Link Monitor) M2M Solution testing with sample SIM card Maintaining and sharing daily update with all stake holders on open points Align service tickets to engineers and tracking progress of work Delivery of third party media/bandwidth/Hardware Initiating network surveys on problematic locations Logging Ticket with Airtel and coordination for Troubleshooting Circle Network TAT is freeze

Skills Required

Good understanding of IoT, MPLS products along with Network Layer understanding Excellent relationship management with customer, cross functional team Good  written and verbal communication skills Can do attitude & problem solving skills Result Orientation