Job Responsibilities

Conduct in-depth analysis of customer feedback and data to identify key trends and insights

Recommend customer experience strategies to improve overall customer satisfaction and loyalty

Collaborate with cross-functional teams to drive customer experience understanding and initiatives

Monitor and track customer experience metrics and communicate findings across the organization

Stay up-to-date on industry trends and best practices in customer experience feedback, tools, analysis, and strategies and apply thought leadership to the experience program

Critical Skills & Experience Requirements

Bachelor’s Degree in Quantitative field or equivalent experience (Required)5+ Years of experience in Customer experience analysis resulting in data-driven recommendations (Required)5+ Years of experience in Experience with Snowflake and/or Qualtrics (Preferred)

Strong analytical and critical thinking skills: ability to gather, analyze and interpret data to uncover insights and trends

Excellent communication and interpersonal skills

Ability to work collaboratively across teams

Attention to detail: ensure the accuracy and reliability of analyses; strong understanding of data quality

Proficiency in data analysis and visualization tools is a plus

ADA
The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.
 
EEO Statement
Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions.  As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.
 
Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.
 
Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee.
 
Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.