Customer Experience Specialist Full Time • Tracy/ Livermore / Dublin / Pleasanton / San Ramon Responsive recruiter About Us: Parents sayBritish Swim Schoolis quite simply the nation’s leading swim school, and as we continue to expand the reach of our life-saving program, we’ll always want to hear from fun-loving, service-minded individuals who might fit into our award-winning team! The Position: Receives and places telephone calls. Maintains solid customer relationships by handling questions and concerns with speed and professionalism. Performs data entry. May also require research skills to troubleshoot customer problems. Excellent communication abilities and data entry skills are essential. General Purpose Interact with customers to provide and process information in response to inquiries, concerns and requests about services. Main Job Tasks and Responsibilities + deal directly with customers either by telephone, electronically or face to face + respond promptly to customer inquiries + handle and resolve customer complaints + obtain and evaluate all relevant information to handle product and service inquiries + provide pricing and delivery information + perform customer verifications + set up new customer accounts + process orders, forms, registrations and requests + organize workflow to meet customer timeframes + direct requests and unresolved issues to the designated resource + manage customers' accounts + keep records of customer interactions and transactions + prepare and distribute customer activity reports + maintain customer databases + manage administration + follow up on customer interactions + provide feedback on the efficiency of the customer service process Education and Experience + High school diploma, general education degree or equivalent + knowledge of relevant computer applications + competent computer skills including MS Office or equivalent + ability to type + knowledge of administrative procedures + numeric, oral and written language applications Key Competencies + interpersonal skills + communication skills - verbal and written + listening skills + problem analysis and problem-solving + attention to detail and accuracy + data collection and ordering + customer service orientation + adaptability + initiative + stress tolerance What can you expect from us? + Flexible schedules - shifts between 4 to 5 hours; easy to schedule around other jobs or studies with highly competitive pay. + Being welcomed into a warm, fun culture with mission-driven managers who give back to the community and their staff. + The opportunity for growth in a business with massive expansion opportunities. + Structured, paid training (including first aid certification as needed). + Extra paid birthday time off. + Free parking onsite. + Happy, laughing, singing KIDS. ******Please note we are only looking for candidates based out in northern California****** Compensation: $18.00 - $22.00 per hour Working at British Swim School is more than just a job; it’s a chance to create a lasting impact that could change a child's life. As part of the British Swim School Team, you play a role in your local community, empowering others and sharing your passion. It’s a chance to be part of a fun-loving team of dedicated people who are committed to promoting water safety and a lifelong love of the water. While we teach swimming to people of all ages and abilities, most of our students are preschool and elementary-aged kids. Our instructors should like working with this age group and be good at making parents feel comfortable. It's helpful if you have experience with children or in a child-focused job, but it's not required if you can show the right attitude. The job comes with specialized training in our advanced and unique British Swim School approach. We also have exciting opportunities with our Customer Service Team, even if you're not in the pool. These are the people committed to providing the best service in the industry. In these roles, you might talk to parents on the phone or by the pool. Wherever you are, the aim is to make everyone feel like part of the British Swim School Family as we focus on ensuring the “Survival of the Littlest.” Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.