Customer Experience Specialist Role: Customer Experience Specialist Location: Oldham Do you want your impact to be recognised? If you’re ready to have an impact in a career that makes a difference, Mölnlycke could be your next step. You’ll be helping to equip medical professionals around the world with solutions to improve outcomes for patients. And you’ll be developing yourself in a global environment with an inspirational culture, with lots of opportunities. All the while building a successful career, with real purpose. As the Customer Experience Specialist, you’ll have a chance to make your mark in a culture based on motivation, inspiration and a drive to make a difference. Areas of involvement will include: + Handle incoming orders and arranging delivery + Communicate with 3rd party transport company for delivery issues + Support external sales team with product related queries + Liaise with internal warehouse and procurement team for backorder management + Work with credit control to answer any invoice queries + Manage complaints through to resolution in line with company policy + Adhere to all internally aged SLAs What you’ll get + Salary dependant on experience + Up to 10% annual bonus + BUPA healthcare + Private pension up to 10% company contribution + 25 days holiday plus bank holidays + Life assurance and Income protection + Employee Assistance Programme + Wellbeing resource hub What you’ll need + Demonstrable customer care experience – Essential + Effective communication and problem solving – Essential + Ability to multitask and prioritise workload – Essential + Customer Service qualification – Desirable + Previous experience of SAP – Desirable Your work-life balance + Flexible hybrid working 2 days from home 3 days from office Our approach to diversity and inclusion At Mölnlycke diversity is not just a vision, but our strength. We are dedicated to fostering an inclusive workplace that values and celebrates the power of diversity. At the heart of our commitment is the belief that diversity fuels innovation, creativity, and problem-solving. We invite you to be a part of a team where authenticity is embraced, and every employee, regardless of background or any other traits, experiences a true sense of belonging Your attitude, drive, enthusiasm, and eagerness to learn are just as important to us as the requirements for the role Please contact Matthew Davitt if you have any questions about the role or wish to discuss opportunities at Mölnlycke further About Mölnlycke Mölnlycke is a world-leading medical products and solutions company that equips healthcare professionals to achieve the best patient, clinical and economic outcomes. Our business is organised in the four business areas Wound Care, Operating Room Solutions, Gloves and Antiseptics, where customer centricity, sustainability and digitalisation are at the heart of everything we do. Mölnlycke employs around 8,400 people. The company headquarters are in Gothenburg, Sweden and we operate in more than 100 countries worldwide. Since 2007, the company has been part of Investor AB, an engaged owner of high-quality, global companies which was founded by the Wallenberg family in 1916. For more information, please visit www.molnlycke.com and www.molnlycke.com/careers Information at a Glance Apply now Req ID: 7500 Posting Start Date: 16/08/2024 Working Location: Hybrid Category: Customer Care Function: COO & Sustainability Job Posting Location: UK Oldham Factory Site