MacGregor is a leader in sustainable maritime cargo and load handling with a strong portfolio of products, services and solutions. Shipbuilders, shipowners and operators are able to optimise the lifetime profitability, safety, reliability and environmental sustainability of their operations by working in close cooperation with MacGregor.
Shape your journey onboard and offshore with us
Are you passionate about delivering exceptional service and building strong customer relationships? MacGregor is looking to hire a structured and proactive candidate to join our Customer Experience team in Bergen.
MacGregor is a leading provider of integrated cargo and load handling solutions for the maritime industry. Our equipment is installed on more than half of vessels worldwide, enhancing efficiency, safety, and sustainability for shipowners and operators. We pride ourselves on delivering world-class support to ensure the optimal performance of our equipment and are seeking a Customer Experience Specialist who shares our commitment to exceptional service.
As a Customer Experience Specialist, you will be the key contact for our customers, ensuring they receive timely and effective support. Your role is to resolve issues, provide guidance, and maintain strong relationships, helping to maximize the value of our equipment on their vessels. While prior experience with CRM systems is a plus, what matters most is your dedication to understanding customer needs, solving problems, and enhancing their overall experience with Macgregor. This role is part of our Global Services Division. Reporting directly to the Customer Experience Team Leader located in the UK, this position is located at our head office in Bergen.
By joining our team, you will get the opportunity to work within exciting and demanding product lines such as Hatch Covers, Deck Machinery, AHC cranes, Bow-Loading / Off-Loading, and Offshore Wind products. Interesting and varied work in an international, dynamic and multidisciplinary environment. MacGregor offers an inclusive and multicultural working environment.
Required Skills & Experience:
Previous experience in a customer support role. Strong problem-solving skills with a focus on resolving customer issues efficiently. Excellent communication and interpersonal skills to foster strong customer relationships. Ability to manage tasks independently and collaborate effectively in team settings. Detail-oriented and highly organized with a customer-first mindset.
Preferred Qualifications:
You will be part of
By joining Macgregor, you will be able to work closely with leading industry professionals, developing and implementing new concepts that set the standards in the maritime transportation and offshore industries. We offer our employees the opportunity to be part of a truly global organisation leveraged upon our shared values of Integrity, quality and safety.
With us you will be part of a collaborative working culture with challenges and opportunities to further develop yourself professionally.
Interested to join?
If you are ready to step into an exciting new role where you can make a significant impact and contribute to the success of Macgregor, apply today!
For more information on the position, please contact Anthony Jamieson, Customer Experience Team Leader.
Email: Anthony.Jamieson@macgregor.com
Phone: +44 7809 659 505
MacGregor is part of Cargotec
MacGregor is a leader in sustainable maritime cargo and load handling with a strong portfolio of products, services and solutions, all designed to perform with the sea.
Shipbuilders, shipowners and operators are able to optimise the lifetime profitability, safety, reliability and environmental sustainability of their operations by working in close cooperation with MacGregor. www.macgregor.com
MacGregor is part of Cargotec. Cargotec's (Nasdaq Helsinki: CGCBV) sales in 2023 totalled approximately EUR 4.6 billion and it employs around 11,400 people. www.cargotec.com