Kforce has a client that is seeking a Customer Experience Specialist in Phoenix, AZ. Responsibilities: * Operate in a Call Center environment as a customer success advocate * Answer high-volume, inbound calls or texts from current customers in a timely manner * Perform routine data entry and validation tasks * Handle routine calls, emails and/or chat responses with PennyMac employees, consumers and/or authorized 3rd parties * Interact with multiple departments to expedite processing and/or issue resolution * Perform other related duties as required and assigned * Demonstrate behaviors which are aligned with the organization's desired culture and values