Customer Experience Specialist Location : RAVENNA, OH, United States Job Family : Support Job Type : Regular Posted : Sep 24, 2024 Job ID : 52076 Back to Search Results Job Description Apply Now > Save JobJob Saved Primary Responsibilities/Essential Job Functions: + Review and respond to customer inquiries received by phone, email, or Customer Relationship Management software. + Communicate requests for cost estimates on non-standard products. + Check stock, provide pricing and delivery information on orders or potential orders. + Check order status or expedite orders with Production, Supply Chain or Shipping Departments. + Prepare and enter purchase orders; provide such information as customer code, pricing, quantity, part number, order acknowledgments etc. Manage orders and material releases received by Electronic Data Interchange. + Clarify policies and procedures such as condition of sale and pricing structure. + Prepare and submit request for returned good authorization. + Provide technical information to distributors which appear in our catalogs or as advised by engineering, product managers, and/or technical services. + Collaborate with the Pricing Department with customer quote requests and maintain supporting documentation such as cost estimating print-offs, customer drawings and specifications, and divisional drawings and specifications. + Participate in problem solving and process improvement teams + Investigate and approve or deny requests for credit as forwarded by the Accounts Receivable Dept. Secondary Responsibilities/Non-Essential Job Functions: + Acknowledge customer orders upon request. + Assist outside sales personnel. + Sample requests. + Quotes on non-standards. + Clarification of policies and procedures. + Participate in weekly update and problem-solving meetings. + Any other similar or associated duties necessary to accomplish job objectives, or as assigned by the immediate supervisor. Minimum Qualifications (relevant experience, education and/or training): + High school education or equivalent required. + Associate degree preferred. + Must possess good communication skills. + Two to four years customer service experience. Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than a century the company has been enabling engineering breakthroughs that lead to a better tomorrow. Learn more at www.parker.com or @parkerhannifin.