Description We are looking for a Customer Experience Specialist to join our team in the Wholesale Distribution industry, based in Plainfield, Indiana. This role offers a contract to hire employment opportunity and revolves around handling customer inquiries, processing orders, and managing complaints efficiently. As a Customer Experience Specialist, you will be instrumental in maintaining customer satisfaction and improving our overall service delivery. Responsibilities: • Respond to customer inquiries in a prompt, courteous, and effective manner • Process and input all customer orders with accuracy and efficiency • Handle customer complaints by providing appropriate solutions and alternatives within given time limits and ensuring resolution • Build sustainable relationships and trust with customer accounts through open and interactive communication • Maintain an up-to-date procedures manual outlining the processes for each account pertaining to the duties of a Customer Experience Specialist • Initiate and participate in projects aimed at improving Safety, Quality, and Productivity • Generate all related paperwork and necessary information required for customer orders • Coordinate special shipping requests with the operations department and track orders as required • Act as the liaison between the warehouse, transportation, and the customer and oversee all paperwork associated with orders • Ensure food safety and quality guidelines are followed in your work environment, which may be on the warehouse floor or in an office setting • Cross-train on multiple tasks to cover for other associates or assist when needed. Requirements • Prior experience in a customer service role within the wholesale distribution industry • Proficiency in email correspondence and order management • Strong communication skills to effectively liaise between customers and the company • Demonstrated ability to resolve customer issues effectively and promptly • Familiarity with customer relationship management (CRM) software • Ability to handle high-volume customer inquiries in a professional manner • Understanding of the wholesale distribution process • Ability to work in a fast-paced environment and manage multiple tasks simultaneously • Strong problem-solving skills and the ability to make decisions under pressure • Excellent organizational skills and attention to detail • Ability to work independently and as part of a team. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .