Kforce has a client in Saint Louis, MO that is seeking a Customer Experience Specialist. Responsibilities: * The Customer Experience Specialist will operate in a Call Center environment as a customer success advocate * Answer high-volume, inbound calls or texts from current customers in a timely manner * Perform routine data entry and validation tasks * Handle routine calls, emails and/or chat responses with other employees, consumers and/or authorized 3rd parties * Interact with multiple departments to expedite processing and/or issue resolution * The Customer Experience Specialist will perform other related duties as required and assigned * Demonstrate behaviors which are aligned with the organization's desired culture and values