Description MUST BE ENGLISH/SPANISH BILINGUAL We are in search of a Customer Experience Specialist to join our team. This role is located in Tampa, Florida, United States, and operates primarily within the industry. The position offers a contract to permanent employment opportunity, providing a unique platform for customer service operations. Responsibilities: • Respond to customer inquiries via inbound and outbound calls, as well as online chats and emails • Process customer credit applications with precision and efficiency • Ensure the maintenance of accurate and up-to-date customer credit records • Monitor customer accounts and take appropriate actions based on account activity • Utilize CRM, Epic Software, Avaya CMS, and other computer programs to manage customer interactions • Leverage SAP and About Time software to assist with billing and benefit functions • Provide bilingual customer service in English and Spanish, addressing the needs of a diverse customer base • Keep up with the transition from traditional call center operations to more online inquiries • Assist customers with their needs, ensuring a seamless and positive customer experience. Requirements • Proficiency in Avaya CMS to manage customer interactions effectively • Strong skills in various computer programs to handle diverse tasks • Familiarity with CRM software to maintain customer relationships • Experience with Epic Software to manage customer data • Ability to use About Time software for effective time management • Experience in answering inbound calls to handle customer queries • Proven ability to assist customers, ensuring their needs are met • Knowledge of benefit functions to assist customers with their benefits-related queries • Understanding of billing functions to help customers with their billing issues • Proficiency in SAP for efficient customer service management. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .