Description We are offering a contract to hire employment opportunity for a Customer Experience Specialist in Maplewood, Minnesota. This role is based on-site and centered around delivering top-notch customer service through various communication channels. Responsibilities: • Accurately and efficiently process customer credit applications to maintain a smooth workflow. • Ensure detailed records of customer interactions are maintained, contributing to a comprehensive customer management system. • Assist with customer orders and returns, ensuring a seamless process for all parties involved. • Handle customer inquiries promptly and provide accurate product and policy information, fostering a reliable and trustworthy service. • Collaborate effectively with sales and support teams to address customer needs and enhance the overall customer experience. • Utilize Microsoft Excel and Word for data entry and other tasks, demonstrating a high level of proficiency in these platforms. • Respond to inbound calls from customers with a detail oriented and helpful attitude, embodying the company's high standards of customer service. • Proactively identify potential process improvements based on customer feedback, demonstrating a commitment to continuous improvement. • Uphold a customer-centric company culture and high detail-oriented standards in all interactions, contributing to a positive workplace environment. Requirements • Proficiency in answering inbound calls, demonstrating excellent verbal communication skills. • Proven ability to assist customers, exhibiting a strong problem-solving mindset. • Experience in data entry, showcasing attention to detail and organizational skills. • Proficiency in Microsoft Excel and Microsoft Word, demonstrating strong computer literacy. • Familiarity with approval processes, indicating an understanding of workflow management. • Demonstrated ability to provide superior customer service, highlighting interpersonal skills and a customer-focused approach. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .