Description As a Customer Experience Specialist, you will act as the first point of contact for a Credit Union's members via phone. Your ability to provide a friendly, professional, and concierge-level service will set the tone for their entire interaction with us. You will handle a diverse range of member inquiries and connect them with the right resources for further support, as needed. Key Responsibilities + Concierge Phone Services: Answer inbound calls and determine the nature of the members’ inquiries in a courteous and efficient manner. + Information Gathering: Collect and confirm relevant details to better understand members' needs and ensure accurate assistance. + Basic Inquiry Support: Provide resolutions to basic questions, such as account information, online banking navigation, and credit union services. + Escalation Management: Seamlessly transfer calls to the appropriate departments or specialists for in-depth assistance when necessary. + Member Experience: Consistently deliver exceptional service to promote member satisfaction and loyalty. Requirements + Experience: 2+ years of experience in a call center setting. + Communication Skills: Strong verbal communication skills with the ability to actively listen and provide clear, concise assistance. + Problem-Solving Skills: Ability to assess needs quickly and determine the best course of action for members. + Technical Proficiency: Familiarity with phone systems, customer relationship management (CRM) software, and basic computer skills. + Customer Focus: Passion for helping others and providing a positive, professional experience in every interaction. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .