As a Customer Experience Specialist in Firearms/Sporting Goods, you are responsible for ensuring an exceptional guest experience in the Firearms/Sporting Goods departments. You will support a strong commitment to world class customer service and ensure an extraordinary shopping experience for our customers. You'll know which products will meet customer's needs and stay up to date on product knowledge. You will organize and maintain firearms in all locations within the store to include the Firearms Counter and Firearms Vault. You will ensure that 4473 forms are completed thoroughly and accurately as well receive incoming firearms using logbooks and electronic systems.  With your knowledge and helpful suggestions, customers will continue to shop the Exchange.

We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You’ll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD.

So what can you expect as a Customer Experience Associate – Firearms/Sporting Goods at the Exchange?Greet every customer with eye contact and smile in your authentic wayAcknowledge every waiting customer as soon as they arrive to the Firearms counter/Sporting Goods department area to let them know you’ll be right with themListen to customer needs; ask appropriate follow-up questions to ensure you offer appropriate products that meet the specific need of the customerEnsure customers have an extraordinary experience while shoppingComplete transactions accurately and efficiently while engaging customers in appropriate conversationWe know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!
 
Job QualificationsCandidates must be at least 21 to be considered for the position.All applicants tentatively selected for this position will be required to submit to a urinalysis to screen for illegal drug use (including marijuana) prior to appointment, as well as random drug screening.Appointment to this position will be contingent upon the successful completion of a favorable background check, to include a Tier 1 (NACI) Federal investigation.Previous experience with Inventory Control procedures preferred.Prior knowledge and experience with firearms preferred.Understanding of ATF laws and regulations.Able to learn and adapt to current technology needs.Able to think quickly on the spot to answer customer questions.Able to take initiative.Able to share brand knowledge.Additional Qualifications/Requirements:Excellent attention to detailWilling to cross-train and work in other areas of the store, as neededMust possess a welcoming and helpful attitude toward customers and other team membersExcellent communication skillsBasic computer skills12 months Retail experience preferredWe offer the following benefits for this position:Paid Vacation & Sick LeaveMedical & Dental insuranceBasic Associate Life, Personal Accident & Long-Term Care InsuranceFlexible Spending Accounts401K7.5% shift differential for 2nd Shift10% shift differential for 3rd ShiftHoliday Premium Pay (double pay) for working on holidays or get the day off with payMass Transportation ReimbursementAssociate Transfer Program (ATP)Paid Military LeaveFMLA & Administrative LeavePaid Parental LeaveEmployee Assistance Program (EAP)*Some of the benefits listed above are subject to specific shifts and approvals per internal policies. Please contact HR for details.