Do you want to join us in helping to fight the world’s most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

At Siemens Healthineers, we offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally.

Our Global Team:

We are a team of more than 72,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.

Our Culture:

We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world.  We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

The Point of Care Customer Experience Specialist, (CES) will provide support along every phase of the customer journey for all key accounts within their designated territory. * Must be Ohio, U.S.A. based

Your role:                    

Assist in the assessment of new opportunities and crafting key account plans alongside your partner Account Executive (AE)Deliver reagent, instrument and informatics volume utilization as directed by key account plans and POC performance targetsIncrease and maintain customer loyalty that delivers continual product retention and customer feedback scores at or ahead of promoted classificationComplete pre-sales activities and assess current workflows and evaluate the needs and goals of the customer – including support, training and implementationAct in project management capacity with customers for implementations, go-live installations and support of informatics / middleware connectivity with POC devicesIdentify customer needs and requirements, including pre and post analytical reviews, in support of the successful adoption of POC technology by end users in key accountsPerform all EPOC installation and implementation requirements in customer sites as appropriateSubject matter expert for all SHS and competitive emergency, critical and primary care product lines (and competitors) both technically & clinically. Strong functional understanding of POC Informatics and customer information interfacesAssist the partner AE throughout the sales cycle to assess and position the optimal workflow and effectiveness solutions to meet the needs of the customerDevelop and coordinate the customer training, implementation, and go-live plan in conjunction with customer service to ensure that the account meets or exceeds implementation timelines and end-user proficiency over product usage lifecyclesWork with customers to establish training and verification/validation requirements and conduct troubleshooting activitiesDevelop adoption strategies that focus on best practice change management and monitor the onboarding of customers (stakeholder engagement, change management, implementation plans) towards to increase the use of our Point of Care (POC) products      Assist the customer in establishing & maintaining standardizations, standing orders and best practices post go-livesIn partnership with the AE, perform regular business reviews at required intervals including the assessment of error rates, reagent and consumable ordering, service contract management, customer satisfaction, potential unmet needs, improvement ideas, etc. with a view to further develop the partnership with the account      In partnership with the AE, work to review and target customers with a legacy install base, to determine to optimal solutions for the customer and the companyWork with key accounts and stakeholders to establish laboratory requirements (eg., CLIA, CAP, JCAHO)Liaise between sales, technical, service and PMO organizations to drive a positive and seamless customer experienceCommunicate product update and improvement information to customers in accordance with regulatory, quality and compliance guidelines                    Demonstrate and/or socialize all of Siemens Healthineers products and services to develop the customer partnership further and foster customer loyalty   Document all customer activities in the appropriate customer relationship management (CRM), Quality Management System (QMS) and/or other tools and processes in a timely and compliant manner as requiredEnsure that all detailed sales forecasting, training modules, and required reporting, including in all required internal quality and other tools and processes, are completed promptly and accuratelyAttend and present at local, regional, and national conferences as subject matter expertsWork with internal teams such as Marketing to develop and maintain relationships with Key Opinion Leaders (KOLs)

 Your expertise:

Bachelor’s degree or equivalent in a biological science, nursing, or respiratory therapy4+ years of work history as a medical technologist, point of care coordinator, respiratory therapist, or nursePoint of care testing experience, either end user or oversight is preferredExperience in lean six-sigma and/or complex project management within a hospital or laboratory settingOutstanding oral, written and presentation communication skills that can be applied to customers, with the ability to present technical information in a clear and concise manner to drive sales successHighly proficient in the use of sales and customer relationship management (CRM) platformsAbility to demonstrate strategic critical thinking and focused, executable decision makingHighly organized, able to manage multiple tasks and projects simultaneouslyMust be able to travel throughout designated territory to customer sites and other business locations in the USA as required

At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose:  To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally. 

Beware of Job Scams:

Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers Career Site.

As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.