**Job title: Customer Facing Platforms Specialist Eurasia** + _Hiring Manager: Head of Customer-Facing Operations Eurasia_ + _Location: Turkiye_ + _30% of travel expected_ + _Job type: Permanent_ _About the job_ **Strategic context:** Sanofi has currently the best and most robust pipeline of R&D and consequent new launches of our history. As new phase of Play-To-Win strategy, funding this pipeline and new launches is key to materialize the miracles of the science to improve people lives. Thus, as we enter the next phase, modernization of Sanofi is required as per the recent announcements on DRIVE, and in this respect, we are in the beginning stages of organizing the Go-to-Market Capabilities (GTMC) team at global level. The GTMC organization will help us to drive best-in-class capabilities across the board and bring value and excellence in our commercial operations. This move is a key part of the aimed modernization of Sanofi and will allow us to focus on our priorities across our products, market and pipeline through the reallocation of resources and realizing the efficiencies of removing silos that exist between our business units, avoiding the duplication and overlapping of resources, standardizing our processes and tools, operating with a One Sanofi approach to accelerate our key capabilities development, and fostering the entrepreneurial spirit by speeding up the decision making. As a Customer Facing Platforms Specialist Eurasia within our global Go-To-Market-Capabilities (GTMC) Team, you’ll + Provide support for commercial, marketing customer engagement and medical teams through the implementation, administration, development of CRM systems (incl. transaction platforms), as well as training and support for end users. + Be a member of MCO Customer Facing Capabilities Team. + You will continuously work with Country/MCO leaders, field force and HUB colleagues to deliver the value and insights of OneCRM as true partner in enabling business growth. + You will foster partnerships and close collaboration between cross-functional teams (i.e. Marketing, Medical, GTMC, Digital, Procurement, P&C, and Finance) and drive structured ways of working between teams to provide maximum value to business teams, field forces, and our external customers. + You will role model Play-To-Win principles, delivering high performance in the “what’s” and “how’s”. _Main responsibilities:_ + Drive effectiveness of Customer Facing Operations and support new use cases. + Drive implementation of global policies, internal controls, and process guidance’s to boost standardization and simplification: OCCP/KAM, ALIGN, Content Dissemination related to OneCRM, Events Engagement plans, CLM/IVA/RTEs and any other new channels. + Drive execution of OneCRM & OneCRM E&C KPIs set by GBUs. + Contribute to increasing the efficiency of operational departments by automating and supporting the processes of acquiring, processing and exposing of business data. + Verify accuracy of OneCRM data sets for relevant stakeholders (i.e. MyInsights, OCCP, territory alignments,..) + Collaborate with other GTMC pillars, Global Process Owners (GPOs) and Digital to ensure full utilization of OneCRM and OneCRM E&C functionalities + Collaborate for the co-building of transformation programs (e.g. Turing, GenAI, new tools). + Ensure priority support to new launches. + Delivery of best-in-class and best-in-cost support to our businesses and respective field forces (commercial and medical) and Marketing. + Identify and address key local challenges and bottlenecks with HUB colleagues. + Deliver newcomer and refresher trainings every 4th month's in OneCRM relevant modules· Conduct Super User Forums (SUF) and Event & Congress (E&C) forums + Communicate and reinforce OneCRM developments, new releases, product enhancement and WoW in relevant local communication channels such as Share, Yammer, Teams, forums etc. + Maintain local training repository. _About you_ + **Education Background:** bachelor’s degree in marketing, Business Administration, or any related field + **Pharmaceutical Industry Understanding:** Deep understanding of the pharmaceutical commercial environment and field force dynamics & culture + **Customer-Centric Mindset:** A deep understanding of healthcare professionals’ and patients’ needs and expectations + **Language Proficiency:** Fluent in Turkish and English is preferred. + **Role model** of PTW behaviours _Critical experiences required to be successful in the role_ + **Experience** : + OneCRM & OneCRM E&C, Veeva ALIGN Experience. + Project management background. + Proven delivery of outstanding results. + **Soft and Technical skills** : + High persistency and resilience, hands-on, accountability, creativity, initiative, stress management, learning agility, result orientation, ability to work on one’s own, continuous improvement, listening skills. _We do not stop there, Explore:_ _Hybrid Working Options (for Istanbul HQ and for eligible white collar positions at M&S site)_ _Comprehensive Medical Plan_ _Company Private Pension Plan_ _Flexible Benefits Program for YOU to design your benefits_ _Company car for eligible positions & attractive lunch voucher/cafeteria at M&S site_ _Birthday Leave to celebrate YOU_ _14-week Parental Leave_ _Employee Stock Purchase Plan dedicated to Sanofians_ _Kindergarten Allowance for female employees_ _Employee Assistance Program_ _Access to various learning & development resources, career development opportunities_ _& MORE!_ **Pursue** **_progress_** **, discover** **_extraordinary_** Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity. Watch our ALL IN video (https://www.youtube.com/watch?v=SkpDBZ-CJKw&t=67s) and check out our Diversity Equity and Inclusion actions at sanofi.com (https://www.sanofi.com/en/our-responsibility/equality-and-inclusiveness) ! Sanofi is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health. We prevent illness with vaccines, provide innovative treatments to fight pain and ease suffering. We stand by the few who suffer from rare diseases and the millions with long-term chronic conditions. With more than 100,000 people in 100 countries, Sanofi is transforming scientific innovation into healthcare solutions around the globe. Discover more about us visiting www.sanofi.com or via our movie We are Sanofi (https://youtu.be/96EwNjb1TLo) As an organization, we change the practice of medicine; reinvent the way we work; and enable people to be their best versions in career and life. We are constantly moving and growing, making sure our people grow with us. Our working environment helps us build a dynamic and inclusive workplace operating on trust and respect and allows employees to live the life they want to live. All in for Diversity, Equity and Inclusion at Sanofi - YouTube (http://www.youtube.com/watch?v=SkpDBZ-CJKw&t=2s)