Position Purpose:
Saint Alphonsus Regional Medical Center in Boise, ID is hiring a Customer Service Aide to support the Food and Nutrition Services Department. The position is responsible for providing exceptional customer service by taking patient meal orders, interfacing with department technology and assuring quality of the food to maximize positive patient experiences.
The Customer Service Aide answers telephone and takes meal orders by using a wireless computer (tablet). Receives physician-ordered diet through PowerChart/CBORD interface and sends meal order within the ordered diet. Takes patient orders and inputs into CBORD. Serves food trays to patients, verifies correctness of meal ticket, and performs customer service to exceed guests’ satisfaction. Assists patients with tray table and opening packaged food items. Checks back with patient when meal is finished to record intake and complete customer service process. Removes tray from room and returns soiled holdings to kitchen.
Position Highlights and Benefits:
Schedule Information: This position will be scheduled for 36 hours a week on 12- hour shifts from around 7am to around 7pm. Shifts can include weekends, weekdays and holidays.Day 1 Benefits for colleagues! Our comprehensive benefit package includes medical, vision, dental, paid time off, 403B, education assistance and more.Minimum Qualifications:
High school diploma or equivalent preferred but not required.Previous experience in hospital food service helpful but not required.What You Will Do:
Receive patient meal orders from patient or provider through the use of CBORD, PowerChart, and wireless tablet/phone.Deliver patient meals to room, verifies correctness of meal ticket and assists patients with tray table and opening food items as appropriate.Document patient food intake following meals and collect feedback.Remove trays from patient rooms and returns the soiled trays to the kitchen.Ministry/Facility Information:
Saint Alphonsus Health System is proud to be named one of the Top 15 Health Systems in the country by IBM Watson Health. The study analyzes system metrics from publicly available clinical, operational and patient perception of care data at more than 300 health systems across the country.Saint Alphonsus Health System has the region's most advanced Trauma Center, which recognizes our dedication to providing the highest quality, most optimal care for all critically ill and injured patients.Highlights and Benefits:
When Saint Alphonsus takes care of you, you can take better care of our patients. We foster personal and professional growth and offer opportunities that empower our colleagues to develop their careers. Our belief in work-life balance compliments the natural beauty, diverse landscapes, and outdoor recreation lifestyle that is unique to Idaho and Oregon.
We offer market-competitive pay, generous PTO, and multiple options for comprehensive benefits that begin on day one.Benefits for your future include retirement planning and matching, college savings plans for your family, and multiple life insurance plans that can change as your needs develop.We are proud to offer Employee Assistance Programs, tuition reimbursement, and educational opportunities to help you learn and grow.Visit https://www.saintalphonsus.org/careers/ to learn more!
Ministry/Facility Information:
Saint Alphonsus Health System is a faith-based ministry and not-for-profit health system serving Idaho, Oregon, and northern Nevada communities. The health system boasts 4 hospitals, 609 licensed beds, and 73 clinic locations. Through innovative technologies, compassionate staff, and healing environments, Saint Alphonsus' goal is to improve the health and well-being of people by emphasizing care that is patient-centered, physician-led, innovative, and community-based.
Top 15 Health Systems in the country by IBM Watson Health;The region’s most advanced Trauma Center (Level II);Commission on Cancer Accredited Program through demonstrating an uncompromising commitment to improving patient survival and quality of life.Our Commitment to Diversity and Inclusion
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.