JOB SUMMARY
Inside sales administrator responsible for administering the Zodiac Premium (“ZP”) incentive program, to include assisting outside sales staff with promoting and selling the ZP/Club P trip, conducting outbound calls to gain interest and booking customers for the annual Club P trip. Answer incoming phone calls from customers and sales staff in regards to account balances, analyzing sales data received from distributor’s and verifying customer accounts are accruing points accurately and in a timely fashion. Manage ZP Website and ZP Inbox.
DUTIES & ESSENTIAL JOB FUNCTIONS
•Answer phone inquiries; provide program information, order status, and shipment tracking. •Provide regional support for ZP customers, and Zodiac sales team, including points research and entry or redemption.  •Utilize Excel to review, modify, and prepare dealer purchase data submitted by our ZP customers or distributors. •Review and adjust dealer data errors from the PIP Corrections forms to ensure customers receive the appropriate points. •Administer annual Club P trip, including trip reservations and bookings, in-house trip lists, hotel room listings, attendee calls, trip payment/collection, and trip mailings. •Offer on-site assistance to customers during the trip. •Identify possible new ZP customers from Leads Table. Sign-up new ZP customers to use the Zodiac Premium website, to include issuing logins and passwords. •Provide backup phone support to Customer Support Representatives. 
OTHER FUNCTIONS AND RESPONSIBILITIES
•May be asked to travel to annual Club P trip location.•Other duties as assigned. 
QUALIFICATIONS
Must have 3-5 years of customer service experience, be able to type 50 WPM, have good communication skills (written and verbal). Hospitality experience a plus. Must have a keen attention to detail. Capable of multi-tasking, and have experience with Microsoft applications, including Word and Excel. Knowledge of Oracle and/or other ERP systems a plus. 
REQUIRED
High school education or equivalent.