Who we are?
On any given day, 2.5 billion people globally use Unilever products to feel good, look good and get more out of life. Many of our brands are well-known, household staples and old-time favourites including Dove, Rexona, Lynx, Vaseline, OMO/Persil, Surf, TRESemmé, Continental, Ben & Jerry’s and Streets.
We have a long tradition of being a progressive, responsible business. It goes back to the days of our founder William Lever, who launched the world’s first purposeful brand, Sunlight Soap more than 100 years ago, and it’s at the heart of how we run our company today. In 2022 Unilever Australia & New Zealand became a Certified B Corporation™ (B Corp), joining a growing network of organisations committed to galvanising a stronger, more inclusive, equitable and regenerative economy for all.
A job at Unilever is a career made by you, with development opportunities, benefits and a working culture that embraces diversity and is pioneering flexibility. There’s no better time to join our team!
Job Summary
We are looking for a Customer Grocery Strategy Manager NZ. This role is pivotal in uplifting customer experience and engagement, ensuring that customer-centric thinking is embedded in every area of the organization.
The Customer Strategy Manager will support the Head of Grocery Customer Strategy in developing and executing strategies that drive customer satisfaction and business growth. If you are passionate about strategy development, innovative partnerships, commercializing sustainability, and integrating customer DNA into the business, this role is for you.
Role Responsibilities:
Support the Head of Grocery Customer Strategy in gaining strategic alignment both internally (with key stakeholders in Marketing, CSP, CMI & Customer Operations / Supply Chain) and externally with the Customer to build the JBP that delivers a triple win for the customer, shopper, and Unilever.
Input into the creation of 3-year customer strategy through bringing the customers own strategic agenda into Unilever, working with Unilever stakeholders to ensure a customer centric approach.
Generate and own the Pulse Plan which feeds into the of the execution of the grocery strategy in-store, partnering with the Grocery Execution Lead and CBD Business Unit Leads on Woolworths, and taking the lead on Foodstuffs and field teams.
The guardian of Commercialising Sustainability.
Network with company stakeholders and business leaders to develop better strategies for customer experience.
What you will need to succeed
Experience & Qualifications
2+ Years in FMCG Account Management.
Experience on either Coles, Woolworths or Independent Grocery in a Customer Manager capacity.
Two to three roles in Customer Marketing/Trade Category Management and Account Management / Field Sales.
Skills
Category Growth Management - Confidently participates in the Unilever Strategy and Innovation planning process, providing clear direction to CSP & CBD on the customers strategic priorities and category white space opportunities.
Channel Mastery - Partners with customers and contributes to building sound Joint Business Plans. Regularly communicates external needs and issues to internal stakeholders.
Digital commerce – good understanding of the digital commerce landscape and the different approaches required to serve each customer.
Customer relationship – synchronises customer and Unilever major strategic activities that are potentially unique to the individual customer. Drives alignment across customer & Unilever businesses.
Selling – understands the needs of their customers and creates compelling propositions that align with them.
Executional excellence – understands the customers supply chain expectations and deploys activities in-store partnering with the Grocery Execution Lead.
Leadership
You are energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.
As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.
What awaits you at Unilever?
The core of Unilever’s culture is captured as Human, Purposeful, Accountable. You will be joining a dynamic, flexible, and inspiring work environment that truly cares about your wellbeing, values what you do and celebrates your success.
This is your opportunity to be part of a purpose-led business and a global community where you can progress your career both locally and internationally. You will also benefit from amazing discounts on external company products, attractive employee referral reward program amongst other benefits.
This is a great opportunity to work within an iconic and global organization. We have gained our reputation as one of the world's most admired employers by providing an environment where individuals can achieve their goals, both professionally and personally.
Make no mistake we expect a lot from our people as they do of us. So, if you can rise to the challenge, don't waste any time - apply now!
We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment journey. Should you require additional information or reasonable adjustments to allow you to present your best self during this process, please contact anz.talent@unilever.com.
Unilever is an organization committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities.
This means we encourage people with all backgrounds to apply, including Aboriginal and Torres Strait Islander Peoples, Māori and Pacific Peoples, and people with disabilities. Interested in learning more, check out our Reconciliation Action Plan and Workplace Adjustment Policy on the Unilever webpage.
At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! We encourage you to advise us at the time of your application if you require any reasonable adjustment so that we can support you through your recruitment journey.