Hi, We’re AppFolio.We’re innovators, changemakers, and collaborators. We’re more than just a software company — we’re a cloud-based powerhouse that creates products to make our customers’ lives easier. We’re revolutionizing the way people do business, and we want your ideas, your enthusiasm, and your passion to help us keep on innovating.We love where we work, and you can, too.Customer Growth Specialist In Customer Growth, we help customers achieve their financial and operational goals by properly equipping them to optimize their strategies, tools, and behaviors. We accomplish this by providing specialized coaching, through the lens of the customer’s business processes, and improving performance at each phase of the resident lifecycle. The Customer Growth Specialist will proactively engage customers to drive adoption in order to ensure that customers realize the full value of AppFolio services. Responsibilities:Influence future lifetime value through higher adoption, customer satisfaction, and overall account healthDevise, execute and manage Customer Growth strategies, measuring and reporting results weekly.Build value-based relationships with customers to ensure the highest customer satisfaction, adoption, and retention of AppFolio Property Manager.Maintain a deep understanding of the product and speak with customers about the most relevant features for their business needs.Own unit growth strategy and optimize the customers utilization of solutions.Outbound telephone and email-based efforts to existing customers with intent to engage customers with incomplete usage and get them excited about and fully adopting key services.Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal.Serve as a brand ambassador in all customer interactions.Required Qualifications:BA/BS degree requiredExperience in Account Management/Customer Engagement/Customer Success or similar roles in the SaaS industry.Above average monthly activities and success results in comparison to team membersProven ability to set and achieve aggressive goalsIncredibly positive outlook with a desire to grow, take on more responsibilities and drive initiativesStrong organizational, analytical and problem-solving skillsAbility to adapt and work efficiently in a rapidly changing dynamic team environmentStrong ability to multi-taskCompensation & BenefitsThe base salary that we reasonably expect to pay for this role is: $64-80k.The actual base salary/hourly wage for this role will be determined by a variety of factors, including but not limited to: the candidate’s skills, education, experience, etc. Please note that base pay is one important aspect of a compelling Total Rewards package. The base pay range indicated here does not include any additional benefits or bonuses/commissions that you may be eligible for based on your role and/or employment type.

Regular full-time employees are eligible for benefits - see here.Our StoryAppFolio (NASDAQ: APPF) was founded in 2006 with the mission to revolutionize vertical industry businesses by providing great software and service. Our easy-to-use, cloud-based software helps our customers more effectively market, manage, and grow their businesses. Our software solutions exist in the real estate vertical, including AppFolio Property Manager and AppFolio Investment Management.To find out more about what AppFolio has to offer, check out appfolioinc.com/careers.

Why AppFolio

Grow | We enable a culture of high performance, where delivering results is recognized by opportunities for growth and compelling total rewards. Our challenging and meaningful work drive the growth of our business, and ourselves.

Learn | We partner with you to realize your potential by investing in you from the start. We're cultivating a team of big thinkers through coaching and mentorship with our best-in-class leaders, and giving you the time and tools to develop your skills.

Impact | We are creating a world where living in, investing in, managing, and supporting communities feels magical and effortless, freeing people to thrive. We do this by innovating with purpose while cultivating a culture of impact. We learn as much from each other as we do our customers and our communities.

Connect | We excel at hybrid work by fostering an environment that feels flexible, personal and connected, no matter where we are. We create space to fuel innovation and collaboration, and we come together to celebrate, connect, and succeed.

Paddle as One.

Learn more at appfolio.com/company/careers

Statement of Equal Opportunity

At AppFolio, we value diversity in backgrounds and perspectives and depend on it to drive our innovative culture. That’s why we’re a proud Equal Opportunity Employer, and we believe that our products, our teams, and our business are stronger because of it. This means that no matter what race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status, you’re always welcome at AppFolio.