About the Role: Grade Level (for internal use): 09 The Role: S&P Global Market Intelligence Global Marketing team is looking for a Customer Insights Specialist to leverage data analytics and customer feedback to drive actionable insights that enhance customer experience and inform business strategies. The ideal candidate will have a strong background in utilizing Qualtrics for survey design, data analysis, and reporting and experience working with AI for modeling data and utilizing machine learning models and new analytical methods. The individual will collaborate closely with the team, enterprise and cross-divisional CX stakeholders and business line partners to drive meaningful VOC projects and deliver impactful results to the business by uncovering opportunities to enhance the overall customer experience. Responsibilities: Collaborate with the Customer Insights Program Manager to administer assigned projects from start to finish, ensuring the success of design, implementation, and delivery of results. This includes collaborating regularly with the team, composing surveys; cleaning and preparing resulting data; identifying insights; and presenting findings. Analyze customer feedback and data using Qualtrics and other survey tools (i.e., Pendo) to identify trends, insights, and opportunities for improvement. Collaborate with cross-functional teams, including marketing, business line stakeholders, and customer service, to integrate customer insights into business strategies. Design, implement, and manage customer surveys and feedback mechanisms to gather valuable data. Develop and maintain dashboards and reports to effectively communicate insights and recommendations to stakeholders. Conduct regular presentations to management and teams on customer insights, trends, and strategic recommendations. Support continuous improvement initiatives based on customer insights and feedback. Stay updated on industry trends and best practices in customer experience and insights analysis. Enhance customer experiences through continuous improvement initiatives and processes. Qualifications: Bachelor’s degree in Business, Marketing, Data Analytics, or a related field. 2+ years of experience in customer insights, market research, or data analysis. Proficient in using Qualtrics CX Platform for survey design, data collection, and analysis, XM certification preferred. Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word). Knowledge of data analytical tools and techniques for process improvement. Skills: Strong analytical skills and experience with data visualization tools and the ability to interpret data and make informed decisions. Excellent communication and presentation skills, with the ability to convey complex insights clearly. Ability to work collaboratively in a collaborative environment. Detail-oriented with a passion for enhancing customer experiences. About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit www.spglobal.com/marketintelligence. What’s In It For You? Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Inclusive Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering an inclusive workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and equal opportunity, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.  US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), MRKTNG202.1 - Middle Professional Tier I (EEO Job Group), SWP Priority – Ratings - (Strategic Workforce Planning) Job ID: 312822 Posted On: 2025-03-03 Location: Manila, Philippines