SUMMARY:

Customer Insights Sr Analyst is a subject matter expert for C-Shopper customer data insights, and the Customer Success resource for assigned Merchants & Suppliers.  This role works servicing both the Internally and Externally with Users and Prospects.  Working directly with Merchant Users and drive Usage and engagement for 7-Eleven Customer Insights.  This professional has service & business impact responsibilities with assigned Merchants (Merchandising), within assigned categories.  This professional is actively demonstrating to both prospective and practicing Merchants and Suppliers how they may leverage C-Shopper Customer Insights to make better decisions for SEI.  This professional will coordinate and conduct onsite and online User meetings with assigned Users.   This professional will also engage and deliver Training, Coaching and Help Desk support, in order to develop Usages mastery of the C-Shopper Customer Insights.

KEY RESPONSIBILITIES:

Owns C-Shopper's Customer Insights platform adoption and consumption for assigned user groups, in order to drive high platform usages and stickiness to improve 7-Eleven decision-making; leading to customer retention, trips and basket upsell opportunitiesPursuit responsibilities for engagement, adoption and high caliber Usage, on-going, to cause and enable Users of the C-Shopper platform.  Business analytics skilled professional to deliver the C-Shopper implementation, customer product support needs, and overall adoption best practices into assigned user groups within the assigned Merchant team.Provides guidance and case studies to assigned user groups that demonstrate real, high-value insights that they should present to assigned Merchants, often vetting Users analysis prior to sharing with other MerchantsPartners with assigned User groups to act as the voice of the customer to help drive SEI customer-centric sales and marketing strategies for Supplier's products, including coaching assigned Merchants on Suppliers' opportunitiesDeliver internal Users' success processes, including User onboarding, ongoing support strategiesAlso delivers ad hoc project analytics and presentations, as needed, to support complex external user needs and selected external Suppliers' commercial projectsHelps define metrics for measuring C-Shopper program impact, Users' satisfaction, product Usages, and assigned User groups growth / productivityDevelop strong partnerships with client user groups, develops change champions to drive focus on program objectives and milestonesAnticipates and removes barriers that slow down or prevent teams from delivering on project goalsConducts and reports on user group evaluations and feedbackCommunicate effectively with other users and team mates to drive adoption and successContinuously reviews market and customer trends to improve the user experience, drive operational excellence, and drive user skills and innovative approaches among assigned user groups, leveraging our Partner VendorPresent weekly implementations, operations, usages and internal and external monetization status to Sr. Manager, Business Development and team

EDUCATION & EXPERIENCE

Education: Bachelors/4 Yr Degree (master's Preferred)

Year of relevant work experience 2+

SPECIFIC KNOWLEDGE AND SKILLS:

Experience: 2+ years, Customer Insights, Market Research, Business Analysis using IRI/Circana, Nielsen/NIQ, DunnHumby, Symphony Retail AI or similar customer data insights platforms (CPG or Retailer based)Experience analyzing retailers' customer or POS data and prescriptive actions in pricing, promo and assortmentKnowledge of both qualitative and quantitative methodologies in data analyticsExcellent verbal and written communication skillsAbility to engage an audience with effective, data-based story telling

If an hourly or salary range is included in this ad it represents the range 7-Eleven in good faith believes is the range of compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range is only applicable for jobs to be performed in this state. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, long-term incentive compensation, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

For a general description of all benefits 7-Eleven is offering in the US for the position, please visit this link.