ABOUT US:
Biodesix is a leading diagnostic solutions company with a focus in lung disease. The Company develops diagnostic tests addressing important clinical questions by combining multi-omics through the power of artificial intelligence. Biodesix offers five Medicare-covered tests for patients with lung diseases. The blood based Nodify Lung® nodule risk assessment testing strategy, consisting of the Nodify XL2® and the Nodify CDT® tests, evaluates the risk of malignancy in pulmonary nodules, enabling physicians to better triage patients to the most appropriate course of action. The blood based IQLung™ strategy for lung cancer patients integrates the GeneStrat® targeted ddPCR™ test, the GeneStrat NGS® test and the VeriStrat® test to support treatment decisions across all stages of lung cancer with results in an average of two to three business days, expediting the time to treatment. Biodesix also leverages the proprietary and advanced Diagnostic Cortex® AI (Artificial Intelligence) platform, to collaborate with many of the world’s leading biotechnology and pharmaceutical companies to solve complex diagnostic challenges in lung disease. For more information about Biodesix, please visit www.biodesix.com.   JOB LOCATION: 
Louisville, CO - Hybrid
  OVERVIEW: 

The Customer Interaction Specialist will execute all processes in relation to the acquisition, documentation, and resolution of Biodesix Inc.’s customer interactions across all business units. With the support of the Quality Systems Manager and the Customer Interaction team lead(s), the Customer Interaction Specialist I will ensure that all customer complaints are documented, investigated, and closed timely.  This position will be responsible for assisting with reporting applicable metrics in cross-department meetings such as Laboratory Action Board, Manufacturing Action Board, and Quality Review Board.  Additionally, this position will perform Honest Broker functions on an as-needed basis to ensure accurate and timely delivery of results to applicable business partners. 

RESPONSIBILITIES: Day-to-day processing of customer interactions from both external and internal sources.   Ensures complaints are investigated in a uniform and timely manner and are documented upon receipt using good documentation practices (GDP).  Collaborating cross functionally with other Biodesix Subject Matter Experts (SMEs) and external parties to gather additional information required for complaints and customer interactions as applicable.  Assists with generating and reporting customer interaction metrics at quality metric review meetings.  Escalating interactions that require medical device reporting (US/EU) assessment and investigation.  Assessment of current workflow processes performed by this position and optimization of applicable workflows.  Creation and updating of applicable standard operating procedures (SOP)s related to this position.  Supporting of audit activities, both external and internal.  Providing education and assistance to the organization regarding the customer interaction process.  Acts within the Honest Broker function for data review and delivery for partnership projects.  Other duties, as needed.    
REQUIREMENTS: Organized with attention to detail Competency in Microsoft Office (SharePoint, Teams, Word, Excel, PowerPoint) Strong time management, conflict resolution, and problem-solving skills Ability to listen actively and effectively communicate with external parties Ability to appropriately prioritize tasks and adapt based on regulatory and business significance Analyzes issues and uses judgement to make decisions Strong knowledge of HIPAA regulations, and appropriate use of protected health information Communicate and coordinate with internal team members and external parties Ability to multitask Must adhere to all standard operation procedures within Quality Management System   EDUCATION AND EXPERIENCE: High School diploma Undergraduate Degree or Quality experience, preferred   COMPENSATION:  Hourly Compensation starting at $21.50 Discretionary Bonus opportunity  Comprehensive health coverage: Medical, Dental, and Vision  Insurance: Short/Long Term Disability and Life Insurance  Financial benefits: 401(k), Flex Spending Account  120 hours of annual vacation  72 hours of paid sick time off   11 paid holidays + 3 floating holidays  Employee Assistance Program  Voluntary Benefits  Employee recognition program   Individual base compensation is based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related aspects. 
 
Biodesix is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.