Location: San Diego, CaliforniaJob Type: ContractCompensation Range: $55.75 - 68.00 per hourWe're looking for a Customer Journey Research Strategist to oversee research initiatives that uncover customer insights while managing stakeholder expectations. You'll design and execute mixed-methods research to create market segmentation profiles and journey maps. Responsibilities include developing research materials, coordinating with multiple teams, conducting interviews and surveys, and facilitating workshops. You'll present findings, provide actionable recommendations, and educate stakeholders on best practices in market research. This role involves integrating qualitative and quantitative findings into compelling stories to support decision-making and represent the customer perspective.Responsibilities: Acting as project lead, oversee research initiatives to uncover customer insights while managing stakeholder expectations through clear communication on research scope and deliverables. Design and execute mixed-methods research to develop evidence-based market segmentation profiles and detailed journey maps. Develop research documents including screeners, surveys, discussion guides and infographics. Coordinate with multiple teams and departments across to ensure research alignment. Conduct in-depth interviews, bulletin boards, diaries, and short-and long-form surveys. Facilitate workshops and working sessions to gather feedback and buy-in. Integrate qual and quant findings into cohesive storytelling. Present findings and recommendations to diverse stakeholder groups. Educate stakeholders on best practices in market research techniques and design. Provide collaborative ad-hoc decision support and represent the needs of customers in all engagements. Listed responsibilities are an essential, but not exhaustive list, of the usual duties associated with the position. Changes to individual responsibilities may occur due to business needs.Qualifications: 5+ years of experience with B2B market research or B2B customer experience research with healthcare or scientific audience. Completed projects in customer journey mapping and persona development using market research methodologies. Advanced skills in qualitative and quantitative research design and execution, including in-depth interviews, bulletin boards, diaries, and short and long-form surveys and communities. Knowledge of recruitment techniques and strategies for hard-to-reach B2B populations. Ability to influence and persuade stakeholders through well-developed, cross-functional communication skills. Advanced-level strategic-thinking, problem-solving and change management skills. Skills: Consumer market research. Project management experience. JOBID: 1079378#LI-CELLAEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Cella, a randstad digital company, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Cella by randstad digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). This posting is open for thirty (30) days.