**Customer Logistics Analyst** 7058 Supply Chain Shelton, CT, US For over 75 years, BIC has been creating ingeniously simple and joyful products that are a part of every heart and home. As a member of our team, you'll be a part of reigniting a beloved brand as we continue to reimagine everyday essentials in new, sustainable and responsible ways. Our "roll up your sleeves and get the job done" approach to work creates an environment where self-starters, problem solvers and innovative thinkers thrive. BIC team members are empowered to take ownership of their careers and bring their unique perspectives to the table to make a meaningful impact on our mission. It's a colorful world - make your mark by joining the BIC team today. The Customer Logistics Analyst oversees the flow of our product from manufacturing through final mile delivery. The role is charged with optimizing BIC logistics to minimize total system cost and maximize profitability while delivering superior customer satisfaction. The position will require a full cross-functional approach, developing plans and metrics that are aligned with business goals and objectives creating value for our customers. Key areas of focus include, but not limited to: customer compliance-related issues, 4PL activities, freight optimization initiatives, freight cost management, customer pick-up topics, providing logistics visibility to freight moves, identify and execute continuous improvement projects, periodic connects with industry groups/leaders to expand understanding of current events as they impact the BIC business, and promotes process harmonization, supports new IT system(s) roll-out and UAT. **What You'll Do** : **1. Data Analysis & Reporting:** + Utilize data analytics tools to monitor key performance indicators (KPIs) related to logistics. + Developing and implementing process and system enhancements to reduce costs and improve operational efficiency, accuracy and customer service levels. + Provide actionable insights and recommendations based on data analysis to improve supply chain performance. + Utilizing analytics to monitor logistics network performance and identify opportunities to minimize costs while maximizing service. + Participating in quarterly business reviews with core providers to ensure outlined service requirements are being met. + Weekly/Monthly scorecard reporting. 2. **Cross-functional Collaboration:** + Work closely with internal departments such as sales, marketing, finance, and production to ensure alignment on supply chain objectives. + Collaborate with IT teams to enhance supply chain systems and tools, ensuring they meet the needs of the business. + Act as a liaison between the company and its retail partners, addressing any issues or challenges related to CPFR and logistics. What You'll Need: + B.S. degree required in supply chain management or related field + 2-5 years of relevant logistics knowledge experience + Preferred experience in the CPG industry + Preferred demonstrable Lean/Six Sigma experience + Self-starter with excellent project management and leadership skills + Ability to collaborate across all areas of the business + A strong sense of urgency and ability to strategize solutions under deadline pressure + Comfort in senior level business reviews BIC is an Equal Opportunity Employer. We strongly commit to hiring people with different backgrounds and experiences to help us build better products, make better decisions, and better serve our customers. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, veteran status, disability status, or similar characteristics. All employment is decided based on qualifications, merit, and business need. BIC is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any team member at BIC via email, or directly to a BIC team member in any form without a valid written search agreement in place for that position will be deemed the sole property of BIC, and no fee will be paid in the event the candidate is hired by BIC as a result of the referral or through other means