Description We are offering a short term contract employment opportunity for a Customer Navigator in Palo Alto, California. As a Customer Navigator, you will serve as a crucial link between the healthcare facility and its patients, providing assistance, managing appointments, and ensuring a smooth customer service experience. Responsibilities: • Provide a personal connection to the hospital for patients, families, and visitors through on-site and telephonic customer service. • Act as a non-clinical liaison, offering assistance to patients before, during, and after their encounter with the medical facility. • Attend to patients, their families and visitors entering the hospital and clinics, offering clear verbal and written instructions, directions, and escorts to their destinations. • Facilitate the scheduling of physician appointments and care during in-patient and out-patient stays, assisting in navigating the healthcare system. • Communicate patient and guest concerns to the appropriate department for facilitation and record summary when necessary. • Provide information about campus shuttles to assist with transportation of guests to and from the hospital and other clinics. • Maintain adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals. • Participate in ongoing education and training related to customer service, patients' rights, and ethical treatment. • Supervise and provide guidance to a team of volunteers, ensuring a high level of customer service is maintained. • Use Microsoft Word, Excel, and other database tools for efficient scheduling and record keeping. Requirements • Should possess excellent customer service skills to ensure customer satisfaction and retention • Strong communication skills, both verbal and written, are essential to effectively convey information and address customer concerns • Proficiency in Microsoft Excel and Microsoft Word is required for data management and document creation • Demonstrated ability to provide training to team members and customers • Experience in scheduling appointments and overseeing schedules to ensure smooth operations • Knowledge of compliance regulations and standards is crucial for maintaining organizational integrity • Quality assurance abilities to ensure service standards are consistently met • Familiarity with database management to organize and retrieve customer information efficiently • Supervising skills to oversee the performance and productivity of the team • Knowledge of 'About Time' software for efficient time tracking and management • Understanding of medical coverage policies to assist customers with their healthcare inquiries • Leadership skills to guide, motivate, and support the team • Knowledge of security protocols to protect customer data and maintain confidentiality • Proficiency in English language for clear and effective communication • Facility management skills to ensure a conducive work environment • Ability to act as a liaison between the customers and the organization, facilitating effective communication • Experience in public relations to maintain a positive image of the organization • Familiarity with best practices in customer service to deliver high-quality service • Capability to execute tasks efficiently within specified timeframes • Understanding of confidentiality protocols to handle sensitive customer data responsibly • Teamwork skills to collaborate effectively with colleagues and achieve common goals • Knowledge of component selection to guide customers in making informed decisions • Experience with HealthCare.gov to assist customers with healthcare-related inquiries TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .